Support Associate IV

About the Team

CGI Federal is one of the largest IT and business consulting services firms in the world. We operate as a team of owners rather than employees, rooted in values of teamwork, respect, and belonging. As CGI Partners, we actively shape our company's strategy and direction, working together to turn meaningful insights into action. Our culture emphasizes that your work creates value, offering opportunities to build relationships with clients and access global capabilities to scale innovative solutions.

About the Role

This position serves as a critical support function within the Visa and Passport operations, working under the direct supervision of the Contract Management Team. The role is designed to support customer service and adjudication departments by managing the end-to-end processing of passports and related documents. You will be the bridge between complex government requirements and operational execution, utilizing specialized systems like TDIS-PD and PRISM to handle document imaging, data entry, and mailing logistics.

In this role, you will handle high-volume, repetitive tasks with a focus on precision. Your day-to-day involves operating office machinery for high-speed scanning, preparing specialized correspondence, and maintaining critical databases for potentially fraudulent birth documents. You will also serve as a point of escalation for complex issues, assisting government personnel with inquiries from Congress, the White House, and other federal agencies. As a Support Associate Level IV, you will play a mentorship role, helping to train lower-level associates and continuously improve training processes.

Hiring Process

All offers of employment in the U.S. are contingent upon the successful completion of a background investigation. Depending on the specific assignment and security clearance requirements, this may include a credit check. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation, gender identity, or any other legally protected status.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to apply for this job, please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. Please reference the Position ID in your message. Note that this email address is strictly for accommodation requests; other inquiries will not be returned.

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