Supervisor of Customer Service
Not Disclosed•Full-TimeOn-site
location_on24th Street North, Central City, Birmingham, Jefferson County, Alabama, 35202, United States
About the Role
As a Supervisor Customer Service, you will oversee a team dedicated to ensuring our customers receive the best service possible. This role exists to drive quality experiences, manage departmental workflows, and foster a collaborative environment where every customer interaction is top-notch. You will serve as a bridge between the branch team and customer service operations, working together to grow sales while maintaining high standards of service.
The Graybar Culture
At Graybar, our employees are the heart and soul of the company. We believe that diverse perspectives bring the innovative thinking needed to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures, and experiences because we believe it is the right way to run our business.
We strive to create a sense of belonging, ownership, and inclusion where every employee feels valued. Our employee ownership culture is built on working as one team, moving forward together, and honoring the unique value each person brings. We are committed to treating everyone with dignity and respect, building a collaborative environment where individuals have the opportunity to grow, learn, and make a difference.
Hiring Process
If you are ready to make a difference, apply now to find out what's next for you. If this specific role isn't the right fit, you can still express interest in future opportunities by clicking "Introduce Yourself" in the top-right corner of the page or by creating an account to set up email alerts for new postings that match your interests.
Equal Opportunity
Graybar is an Equal Opportunity Employer/Vet/Disabled.
Work location
Work model: On-site
24th Street North, Central City, Birmingham, Jefferson County, Alabama, 35202, United States
Birmingham, Alabama
Key Responsibilities
- check_circleEstablish department work procedures and prepare employee schedules
- check_circleRecommend employee transfers, promotions, salary increases, and terminations
- check_circleSupervise customer service department and assign work to team members
- check_circleCollaborate with branch team to drive sales growth
- check_circleExpedite workflow of purchase orders to ensure operational efficiency
- check_circleTrain and develop employees to enhance their skills and performance
- check_circleEnsure every customer experience meets top-notch quality standards
Requirements
- verified2+ years experience preferred
- verified2 year or 4 year degree preferred
Nice to Have
2+ years of experience. 2-year or 4-year degree.
Benefits & Perks
check_circleMultiple plan options for Medical, Dental, Vision, and Prescription Drug benefitscheck_circleLife Insurance coverage for you and options for your familycheck_circleFlexible Spending Accounts to save on expensescheck_circleDisability Benefits at no cost to youProfit Sharing Plans to share in company success
Similar Job Opportunities
Frequently asked questions about Supervisor of Customer Service at Graybar
What does a Supervisor of Customer Service at Graybar do?expand_more
Day-to-day, the Supervisor of Customer Service at Graybar will establish department work procedures and prepare employee schedules; recommend employee transfers, promotions, salary increases, and terminations; supervise customer service department and assign work to team members; and collaborate with branch team to drive sales growth.
What are the requirements for this Supervisor of Customer Service role?expand_more
Graybar is looking for candidates who meet the following requirements: 2+ years experience preferred; and 2 year or 4 year degree preferred.
Where is the Supervisor of Customer Service role at Graybar located?expand_more
Supervisor of Customer Service at Graybar is based in 24th Street North, Central City, Birmingham, Jefferson County, Alabama, 35202, United States. This is a on-site role.
Is this Supervisor of Customer Service job remote, hybrid, or on-site?expand_more
Graybar has listed this Supervisor of Customer Service role as on-site.
How much experience is required for this Supervisor of Customer Service role?expand_more
Supervisor of Customer Service at Graybar typically requires 2+ years of relevant experience at the mid level level.
What category does the Supervisor of Customer Service role belong to?expand_more
Supervisor of Customer Service at Graybar is part of the customer services job category on Recrutus.