Supervisor, Dealer Support Admin
Not Disclosed•Full-TimeHybrid
location_on7162, 7166, 7170, 7174, Santa Isabel Circle, Buena Park, Orange County, California, 90620, United States
About Yamaha
Yamaha employees are committed to helping everyone progress, express, and connect through music and sound. As the world's largest musical instrument manufacturer, we are known for our quality, customer service, and innovation. We offer innovative, finely crafted, and award-winning products for the entire journey.
About the Role
The DSS Administrator serves as a vital bridge between Yamaha and our channel partner customers. This role exists to effectively resolve opportunities while nurturing relationships and protecting brand credibility. You will act as a brand ambassador, ensuring customer satisfaction and Yamaha's brand strength while supporting the achievement of corporate sales and departmental goals.
In this position, you will manage escalated channel partner issues, oversee order processing, and facilitate knowledge transfer for dealer setup and loan management transactions. Your day will involve collaborating with internal and external stakeholders to maintain accurate metrics, process cross-departmental approvals, and support Salesforce case workloads. You will also play a key role in attracting, engaging, and developing team members within the department.
Our Culture & Benefits
We foster a culture in which everyone feels welcomed, included, and valued; we recognize that diversity contributes to the success of Yamaha. Our inclusive and passionate environment is reflected in our robust employee wellness programs, which include free music lessons, private concerts from award-winning artists, and a generous wellness reimbursement program.
Beyond the work, we offer a comprehensive benefits package including medical, vision, dental, life insurance, and a 401(k) with match. We also provide flexible work options, a casual dress code, and a variety of fun monthly events like Bring Your Dog to Work Day and Employee Singing Competitions.
Equal Opportunity
Yamaha is an equal opportunity employer. We consider qualified applicants regardless of background, race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Work location
Work model: Hybrid
7162, 7166, 7170, 7174, Santa Isabel Circle, Buena Park, Orange County, California, 90620, United States
Buena Park, California
Key Responsibilities
- check_circleManage time keeping and expense reporting for the team
- check_circleProcess Dealer Setup and Maintenance requests with stakeholders
- check_circleSupport Salesforce case workload and update team metrics
- check_circleEnsure customer satisfaction and maintain brand credibility
- check_circleResolve escalated Channel Partner issues and inquiries
- check_circleProcess cross-departmental SharePoint approvals and partner programs
- check_circleAchieve departmental KPIs and sales budget targets
- check_circleHandle Loan Management transactions and support annual audits
Requirements
- verifiedProficient in Microsoft Office Suite
- verifiedERP System experience
- verifiedCRM experience
- verifiedAdministrative Procedure experience
Nice to Have
Experience working within a cross-functional, matrix environment. Experience in expense control, including timekeeping. Salesforce experience. Tableau or similar database software experience. Demonstrated success across all YCA Sales channels. People management.
Benefits & Perks
check_circlePerformance based bonus programcheck_circleRobust employee wellness programs including free music lessonscheck_circleGenerous Wellness reimbursement programcheck_circleTobacco cessation reward programcheck_circlePrivate concerts from award winning artistscheck_circleDiscounted hotel, travel, entertainment, and other attractionscheck_circleFlexible work options including hybrid schedulecheck_circleEmployee product purchase programcheck_circleVacation, sick-time and personal floating holidays
