Supervisor

About the Team

We are a small startup management company dedicated to adaptive and organized operations. At Courtyard, we are passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip.

We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

About the Role

This role serves as a vital first point of contact for our guests, ensuring a seamless experience from check-in to check-out. You will manage the front desk operations, processing guest check-ins by verifying identities and assigning rooms, while also handling walk-in reservations and ensuring rates align with market codes. Your day involves resolving guest requests by coordinating with departments like Housekeeping and ensuring all financial transactions, including charges from outlets like the Health Club, are accurately scanned and posted.

Beyond guest services, you will play a key leadership role within the team. You will assist management in training, evaluating, and coaching employees, serving as a role model for company standards. You will also be responsible for maintaining a safe environment by reporting accidents or unsafe conditions and ensuring all staff adhere to safety certifications and company policies. Whether welcoming guests, answering phones with professional etiquette, or assisting individuals with disabilities, your goal is to anticipate and address service needs with genuine appreciation.

Hiring Process

Candidates must demonstrate strong adaptive and organizational capabilities suitable for a startup environment. Please note that this position requires availability for 4 shifts of 10 hours each, with hours ranging from 1:00 PM to 11:00 PM. Weekend availability is mandatory.

Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.