Student Services Officer 2
Not Disclosed•Full-TimeHybrid
location_on743, Cooksey Lane, Santa Clara County, California, 94305, United States
About the Team
The Stanford Neurosciences Interdepartmental Graduate Program (IDP) is one of the largest programs within the School of Medicine, uniting approximately 80 graduate students and 125 affiliated faculty across the Schools of Medicine, Engineering, Humanities & Sciences, and the Wu Tsai Neurosciences Institute. Our signature feature is the dynamic combination of outstanding faculty researchers and bright, energetic students within a community deeply committed to understanding the nervous system at all its levels of function.
The primary goal of our program is to train the next generation of leaders in neuroscience research, education, and outreach. We foster an environment where graduates emerge as innovators, investigators, and teachers whose pursuits are firmly founded on rigorous research.
About the Role
As a Student Services Officer 2, you will serve as a critical partner to program leadership and staff, ensuring student success and driving program excellence. This 100% FTE, continuing position is based on the Stanford campus and is hybrid-eligible, subject to operational needs.
In this role, you will be the primary resource for our diverse graduate student population, administering and interpreting university and department policies regarding admission, financial aid, housing, registrar services, visa compliance, student life, and academic advising. You will identify, clarify, and resolve complex, high-visibility issues that span multiple areas, utilizing advanced technical and professional knowledge to exercise independent judgment.
Your day-to-day impact involves counseling students and parents on sensitive matters, mediating complex program issues, and resolving multi-dimensional crises. You will analyze data from diverse sources to prepare management reports, develop outreach plans, and serve as a subject matter expert representing the department at university and external meetings. The ideal candidate is proactive, customer-focused, and capable of working with a high degree of autonomy to manage concurrent projects of varying complexity.
Hiring Process
Interested candidates should submit their application through the Stanford University careers portal. The hiring process typically involves a review of qualifications followed by interviews with program leadership and relevant staff members. Specific details regarding the interview timeline and format will be communicated to shortlisted candidates.
Our Commitment to Diversity and Inclusion
Stanford University is an equal employment opportunity and affirmative action employer. We welcome applications from all who would bring additional dimensions to the University's research mission. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. We are committed to providing reasonable accommodations to applicants and employees with disabilities throughout the application and hiring process.
Work location
Work model: Hybrid
743, Cooksey Lane, Santa Clara County, California, 94305, United States
California
Key Responsibilities
- check_circleAdminister student services policies regarding admission, financial aid, housing, and visa services
- check_circleProvide academic and career counseling to graduate students and parents on confidential matters
- check_circleAnalyze data from multiple sources to prepare management reports and presentations
- check_circleEvaluate program eligibility and recommend decisions on program improvements
- check_circleOversee financial processes and assist in the development of departmental budgets
- check_circleServe as a subject matter expert on university policies and procedures for students and staff
- check_circleResolve complex student issues and mediate sensitive matters involving students in crisis
- check_circleDevelop and implement outreach plans and maintain external community liaisons
Requirements
- verifiedBachelor's degree and three years of relevant experience
- verifiedAdvanced computer skills including Microsoft Office Suite
- verifiedUnderstanding of financial transactions
- verifiedAbility to ensure compliance with legal, financial, and university policies
Nice to Have
Demonstrated ability to prioritize own work and multi-task. Demonstrated excellent organizational skills. Demonstrated ability to take initiative and ownership of projects. Ability to communicate effectively both orally and in writing. Ability to routinely and independently exercise sound judgment in making decisions. Demonstrated experience working independently and as part of a team. Knowledge of Stanford University systems and policies. Ability to direct the work of others, for jobs requiring supervision.
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Skills, education and keywords
Skills: Microsoft Office Suite.
Education: Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.
Frequently asked questions about Student Services Officer 2 at Stanford Institute for Human-Centered Artificial Intelligence (HAI)
What does a Student Services Officer 2 at Stanford Institute for Human-Centered Artificial Intelligence (HAI) do?expand_more
Day-to-day, the Student Services Officer 2 at Stanford Institute for Human-Centered Artificial Intelligence (HAI) will administer student services policies regarding admission, financial aid, housing, and visa services; provide academic and career counseling to graduate students and parents on confidential matters; analyze data from multiple sources to prepare management reports and presentations; and evaluate program eligibility and recommend decisions on program improvements.
What are the requirements for this Student Services Officer 2 role?expand_more
To qualify for the Student Services Officer 2 at Stanford Institute for Human-Centered Artificial Intelligence (HAI) position, applicants should have: Bachelor's degree and three years of relevant experience; Advanced computer skills including Microsoft Office Suite; Understanding of financial transactions; and Ability to ensure compliance with legal, financial, and university policies.
Where is the Student Services Officer 2 role at Stanford Institute for Human-Centered Artificial Intelligence (HAI) located?expand_more
Student Services Officer 2 at Stanford Institute for Human-Centered Artificial Intelligence (HAI) is based in 743, Cooksey Lane, Santa Clara County, California, 94305, United States. This is a hybrid role.
Is this Student Services Officer 2 job remote, hybrid, or on-site?expand_more
Stanford Institute for Human-Centered Artificial Intelligence (HAI) has listed this Student Services Officer 2 role as hybrid.
How much experience is required for this Student Services Officer 2 role?expand_more
Student Services Officer 2 at Stanford Institute for Human-Centered Artificial Intelligence (HAI) typically requires 3+ years of relevant experience at the mid level level.
What skills do you need for the Student Services Officer 2 role at Stanford Institute for Human-Centered Artificial Intelligence (HAI)?expand_more
Key skills for Student Services Officer 2 at Stanford Institute for Human-Centered Artificial Intelligence (HAI) include Microsoft Office Suite.
What education is required for Student Services Officer 2 at Stanford Institute for Human-Centered Artificial Intelligence (HAI)?expand_more
Educational requirements for this role: Bachelor's degree and three years of relevant experience, or combination of education and relevant experience.
What category does the Student Services Officer 2 role belong to?expand_more
Student Services Officer 2 at Stanford Institute for Human-Centered Artificial Intelligence (HAI) is part of the admin job category on Recrutus.