Store Support
Not Disclosed•Full-TimeOn-site
location_on601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
Position Purpose
Associates in Store Support positions are responsible for a variety of non-sales functions that play a critical role in ensuring the highest level of customer satisfaction. Whether directing customers to store departments, answering questions on product order status, handling cash management, or managing program compliance, these roles are essential to the store's operational success.
About the Role
This position may include specific titles such as Office Associate, Order Fulfillment Associate, Lot Associate, or Customer Service Representative. The core mission involves ensuring an outstanding customer order fulfillment experience, assisting customers in the lot, or providing administrative services. Direct interaction with customers or vendors is sometimes required.
Individuals in these positions must work cooperatively with other associates, vendors, and carriers. The role demands the ability to function productively with little to some supervision, maintain a high level of integrity at all times, and respond effectively to operational concerns. Success in this role requires being detail-oriented with proven time management skills, all while remaining focused on store-specific business objectives.
Work location
Work model: On-site
601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
Charlotte, North Carolina
Key Responsibilities
- check_circleEnsure outstanding customer order fulfillment experience
- check_circleDirect customers to store departments and merchandise
- check_circleAnswer customer questions regarding product order status
Similar Job Opportunities
Skills, education and keywords
Education: Associates in Store Support positions required.
Frequently asked questions about Store Support at The Home Depot
What does a Store Support at The Home Depot do?expand_more
Day-to-day, the Store Support at The Home Depot will ensure outstanding customer order fulfillment experience; direct customers to store departments and merchandise; answer customer questions regarding product order status; and provide administrative services to support store operations.
Where is the Store Support role at The Home Depot located?expand_more
Store Support at The Home Depot is based in 601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States. This is a on-site role.
Is this Store Support job remote, hybrid, or on-site?expand_more
The Home Depot has listed this Store Support role as on-site.
How much experience is required for this Store Support role?expand_more
Candidates for Store Support at The Home Depot should have entry level.