Store Manager

About the Team

Goodwill is a mission-driven organization dedicated to community empowerment and dignity. Our retail stores serve as the frontline for our impact, transforming donated goods into resources for job training and community programs. The Store Manager plays a pivotal role in this ecosystem, ensuring that every interaction with donors and customers reflects our core values of integrity, community, and service.

About the Role

The Store Manager is the operational heartbeat of the assigned retail location, responsible for driving daily sales success while upholding the organization's charitable mission. This role goes beyond standard retail management; it requires a leader who can balance profitability with a deep commitment to donor appreciation and staff development.

In this position, you will oversee the full spectrum of store operations, from inventory control and merchandising to safety compliance and financial reporting. You will lead a diverse team, fostering a collaborative culture where staff are cross-trained, motivated, and empowered to deliver exceptional service. Your day will involve analyzing sales trends to optimize floor layouts and pricing strategies, managing supply chains, and ensuring the store remains a welcoming, orderly environment for the community.

A key aspect of this role is the direct connection to Goodwill's mission. You will be responsible for communicating how daily store operations contribute to the broader goal of community empowerment, ensuring that donor experiences are handled with warmth and gratitude. Whether managing peak traffic periods, handling unexpected donation surges, or resolving complex customer issues, you will serve as the primary advocate for both the business and the people it serves.

Hiring Process

Candidates selected for an interview will be contacted directly by the Assistant Sales Director or Retail District Manager. The process typically includes a discussion of operational experience and a review of how your leadership style aligns with Goodwill's mission-driven culture.

Equal Opportunity

Goodwill is an equal opportunity employer committed to diversity and inclusion. We consider qualified applicants regardless of background, race, religion, gender, or other protected characteristics. We strive to create a workplace where everyone feels valued and empowered to contribute to our shared mission.

Work location

Work model: On-site

22157, Newkirk Avenue, Keystone, Carson, Los Angeles County, California, 90745, United States

Carson, California

Key Responsibilities

check_circleOversee daily store operations to ensure efficiency and profitability
check_circleMaintain store safety, cleanliness, and merchandising display standards
check_circleHandle incoming and outgoing deliveries and ensure accurate record keeping
check_circleAnalyze sales trends and adjust strategies to optimize revenue and sell-through
check_circleSupervise, cross-train, and schedule all store personnel within payroll budgets
check_circleEngage donors and customers to ensure high service levels and appreciation
check_circleManage inventory levels, ordering, and product rotation to maximize revenue
check_circleTrain, mentor, and motivate sales staff to meet and exceed sales goals
check_circleProcess payroll timecards and ensure adherence to company policies and procedures

Requirements

verifiedHigh School diploma or equivalent
verified3-5 years retail sales experience
verified2-3 years supervisory experience
verifiedProficient in MS Office (Excel)
verifiedAbility to lift 50 lbs
verifiedFlexible schedule including evenings, weekends, and holidays

Nice to Have

Prior experience in thrift retail or consignment industry.

Skills, education and keywords

Skills: MS Office, MS Excel, Mathematical Skills, Cash Register, Calculator, 10 Key, Point-Of-Sale, Excel-Based Reports.

Education: High School diploma or its equivalent.

Frequently asked questions about Store Manager at Goodwill Southern Los Angeles County

What does a Store Manager at Goodwill Southern Los Angeles County do?expand_more

In this Store Manager at Goodwill Southern Los Angeles County role, you will oversee daily store operations to ensure efficiency and profitability; maintain store safety, cleanliness, and merchandising display standards; handle incoming and outgoing deliveries and ensure accurate record keeping; and analyze sales trends and adjust strategies to optimize revenue and sell-through.

What are the requirements for this Store Manager role?expand_more

Goodwill Southern Los Angeles County is looking for candidates who meet the following requirements: High School diploma or equivalent; 3-5 years retail sales experience; 2-3 years supervisory experience; Proficient in MS Office (Excel); Ability to lift 50 lbs; and Flexible schedule including evenings, weekends, and holidays.

Where is the Store Manager role at Goodwill Southern Los Angeles County located?expand_more

Store Manager at Goodwill Southern Los Angeles County is based in 22157, Newkirk Avenue, Keystone, Carson, Los Angeles County, California, 90745, United States. This is a on-site role.

Is this Store Manager job remote, hybrid, or on-site?expand_more

Goodwill Southern Los Angeles County has listed this Store Manager role as on-site.

How much experience is required for this Store Manager role?expand_more

Candidates for Store Manager at Goodwill Southern Los Angeles County should have up to 5 yrs (mid level).

What skills do you need for the Store Manager role at Goodwill Southern Los Angeles County?expand_more

Key skills for Store Manager at Goodwill Southern Los Angeles County include MS Office; MS Excel; Mathematical Skills; Cash Register; Calculator; 10 Key; Point-Of-Sale; and Excel-Based Reports.

What education is required for Store Manager at Goodwill Southern Los Angeles County?expand_more

Educational requirements for this role: High School diploma or its equivalent.

What category does the Store Manager role belong to?expand_more

Store Manager at Goodwill Southern Los Angeles County is part of the retail job category on Recrutus.