Sr. Manager, Member Experience
Not Disclosed•Full-TimeOn-site
location_on429, O Street Northwest, Logan Circle/Shaw, Ward 2, Washington, District of Columbia, 20001, United States
About NSTXL
The National Security Technology Accelerator (NSTXL) harvests innovative technology from the commercial and non-defense marketplace, transforming government innovation while decreasing costs, compressing timelines, and improving outcomes. We offer a unique and simplified approach to rapidly developing, demonstrating, and assessing prototypes that address various operational and installation needs, from individual Warfighter technology to large-scale installation projects.
NSTXL supports technology delivery to the Department of Defense by serving as a one-stop shop to match government requirements with innovative private-sector and academic solutions. We are creating an ecosystem of innovators to collaborate and bring next-generation technologies to the end-user. Our OTAs have over 900 members from corporate, non-profit, educational, and financial institutions, offering opportunities to bid on government contracts, education and training, and live/virtual forums on various topics.
About the Role
The Senior Manager, Member Experience sits at the center of mission and innovation, transforming classified government capability needs into actionable engagement strategies that connect members and prospects to high-impact opportunities and strategic teaming partners. Operating in sensitive environments, this role serves as a critical bridge between government priorities and industry capability, accelerating collaboration and enabling mission-aligned solutions that move at the speed of need.
Reporting to the Director of Marketing, you will lead the Member Experience team across all NSTXL programs. This position requires a blend of strategic thinking, relationship management, and operational execution. You will translate complex government mission needs into clear opportunities for industry partners while ensuring all engagement complies with applicable security protocols. As a leader, you will supervise Member Experience Specialists and administrative staff, establishing standardized operating procedures and serving as the escalation point for significant member-related issues.
Hiring Process
This position is contingent upon contract award and funding. Candidates may be contacted for pre-award interviews and pipeline consideration. Employment offers will be extended once the contract is officially awarded. If you need any accommodation for the interview process, please let us know when we contact you.
Equal Opportunity
NSTXL is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information.
Work location
Work model: On-site
429, O Street Northwest, Logan Circle/Shaw, Ward 2, Washington, District of Columbia, 20001, United States
Washington, District of Columbia
Key Responsibilities
- check_circleMonitor and interpret classified government mission needs and capability gaps
- check_circleTranslate complex government requirements into actionable engagement strategies for industry partners
- check_circleConduct targeted outreach to members and prospects to communicate opportunity areas
- check_circleIdentify complementary capabilities and facilitate teaming relationships between organizations
- check_circleSynthesize market intelligence from classified and unclassified sources into briefs
- check_circleProvide direct supervision and performance management for Member Experience Specialists
- check_circleEstablish standardized operating procedures to ensure consistency across member workflows
- check_circleProduce secure communications and engagement materials for technical and non-technical audiences
Requirements
- verifiedBachelor's Degree in Marketing, Business, Communications, or related field
- verifiedActive Top Secret clearance
- verified7–10 years of progressive experience in marketing, business development, member engagement, strategic partnerships, or a related field
- verified3–5 years of experience owning or leading a customer, growth, or membership lifecycle
- verified5+ years of direct people management experience
- verifiedDemonstrated experience operating in or supporting classified or sensitive government environments
- verifiedStrong understanding of defense, federal, or national security mission areas
Nice to Have
Experience working with defense industry, government contractors, or innovation hubs. Familiarity with OTA environments, federal acquisition pathways, or dual-use technology markets. Background in engineering, intelligence analysis, program management, or technical sales. Existing network within government, defense, or advanced technology communities. Previous experience briefing or presenting strategies to senior leadership and/or executive-level management.
Benefits & Perks
check_circleMedical and dental insurance with company paying 90% of premiums for individual and family coveragecheck_circleFully covered vision insurancecheck_circle401(k) retirement plan with employer match up to 4%check_circlePaid sick and safe leave, 10 federal holidays, floating holiday, birthday off, and generous vacationCompany-paid basic life and AD&D policy
Similar Job Opportunities
Skills, education and keywords
Skills: Marketing, Business Development, Member Engagement, Strategic Partnerships, People Management, Technical Scouting, Innovation Ecosystems, Defense Industry, Government Contractors, Ota Environments.
Education: Bachelor's Degree in Marketing, Business, Communications, or related field required.
Frequently asked questions about Sr. Manager, Member Experience at Innovas Technologies LLC
What does a Sr. Manager, Member Experience at Innovas Technologies LLC do?expand_more
A Sr. Manager, Member Experience at Innovas Technologies LLC is responsible for the following: Monitor and interpret classified government mission needs and capability gaps; Translate complex government requirements into actionable engagement strategies for industry partners; Conduct targeted outreach to members and prospects to communicate opportunity areas; and Identify complementary capabilities and facilitate teaming relationships between organizations.
What are the requirements for this Sr. Manager, Member Experience role?expand_more
Innovas Technologies LLC is looking for candidates who meet the following requirements: Bachelor's Degree in Marketing, Business, Communications, or related field; Active Top Secret clearance; 7–10 years of progressive experience in marketing, business development, member engagement, strategic partnerships, or a related field; 3–5 years of experience owning or leading a customer, growth, or membership lifecycle; 5+ years of direct people management experience; and Demonstrated experience operating in or supporting classified or sensitive government environments.
Where is the Sr. Manager, Member Experience role at Innovas Technologies LLC located?expand_more
Sr. Manager, Member Experience at Innovas Technologies LLC is based in 429, O Street Northwest, Logan Circle/Shaw, Ward 2, Washington, District of Columbia, 20001, United States. This is a on-site role.
Is this Sr. Manager, Member Experience job remote, hybrid, or on-site?expand_more
Innovas Technologies LLC has listed this Sr. Manager, Member Experience role as on-site.
How much experience is required for this Sr. Manager, Member Experience role?expand_more
Sr. Manager, Member Experience at Innovas Technologies LLC typically requires 7–10 years of relevant experience at the senior level.
What skills do you need for the Sr. Manager, Member Experience role at Innovas Technologies LLC?expand_more
Key skills for Sr. Manager, Member Experience at Innovas Technologies LLC include Marketing; Business Development; Member Engagement; Strategic Partnerships; People Management; Technical Scouting; Innovation Ecosystems; and Defense Industry.
What education is required for Sr. Manager, Member Experience at Innovas Technologies LLC?expand_more
Educational requirements for this role: Bachelor's Degree in Marketing, Business, Communications, or related field required.
What category does the Sr. Manager, Member Experience role belong to?expand_more
Sr. Manager, Member Experience at Innovas Technologies LLC is part of the sales job category on Recrutus.
About Innovas Technologies LLC
Innovas Technologies LLC operates within the renewables and environment sector, headquartered in Coralville, Iowa. The company specializes in the development and distribution of automatic condenser and chiller tube cleaning systems designed for industrial applications. These engineered solutions function by preventing tube microfouling and scaling, which are common issues that degrade equipment performance over time.
By maintaining clean heat exchange surfaces, the technology significantly enhances chiller efficiency and optimizes industrial cooling process performance. Facilities implementing these systems typically experience reduced energy consumption and lower maintenance requirements. Additionally, the technology helps extend the operational lifespan of capital equipment, offering a cost-effective approach to asset management.
The organization serves industrial clients seeking to improve operational reliability and energy efficiency in their cooling infrastructure. Through the deployment of these automated cleaning mechanisms, Innovas Technologies supports facilities in achieving better thermal performance while minimizing downtime and operational costs associated with traditional manual cleaning methods.
Browse more roles: All Innovas Technologies LLC jobs, sales jobs on Recrutus.