Sr Analyst Security Operations
Not Disclosed•Full-TimeOn-site
location_onPresident George Bush Turnpike, Irving, Dallas County, Texas, 75038, United States
About Verizon and the V Team
At Verizon, we power and empower how people live, work, and play by connecting them to what brings them joy. We drive innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting our communities and building trust in how we show up, everywhere and always. Join the #VTeamLife to share your ideas freely, even if they're daring or different, and thrive in a place where the true you can grow.
About the Role
The Senior Analyst, Security Operations position is a critical component of the Criminal Response Team within the Verizon Security Assistance Team (VSAT), reporting to Corporate Security. The primary mission of the Verizon Corporate Security Organization is to ensure the safety and security of Verizon employees, proprietary information, assets, and facilities.
VSAT operates 24x7x365, responsible for responding to all criminal subpoenas, court orders, and search warrants served on the company for customer records. This role also provides onsite support for all life-threatening situations. As a Senior Analyst, you will be accountable for meeting and exceeding operational business metrics while simultaneously safeguarding customer information and providing a 5-star customer experience.
This is a fast-paced environment where you will work both individually and as part of a team. The workload combines high-volume calls and complex cases. For life-threatening situations, you will need to quickly understand the scenario, engage with callers to determine the best tools or information to locate a device, and decide when to utilize additional means to assist in locating the subject. Multi-tasking is indispensable in this role. You will be required to work a minimum of three to four holidays to ensure continuous coverage, with shifts likely including overnight and weekend hours. Shifts are static until changed to meet business needs, and provisions are made during inclement weather for employees who must remain onsite.
Hiring Process
If Verizon and this role sound like a fit, we encourage you to apply even if you don't meet every "even better" qualification listed. The application process involves submitting your resume and qualifications for review. Selected candidates will proceed through the standard interview stages to assess technical fit, decision-making capabilities, and alignment with the V Team culture.
Equal Opportunity
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics. We are committed to building a diverse and inclusive workforce where everyone can thrive.
Work location
Work model: On-site
President George Bush Turnpike, Irving, Dallas County, Texas, 75038, United States
Irving, Texas
Key Responsibilities
- check_circleProvide value-add feedback to leadership on operational gaps to drive quality improvement
- check_circleTest new technology enhancements to determine effectiveness and reliability before full release
- check_circleFacilitate educational presentations for law enforcement agencies to support public safety initiatives
- check_circleMake sound decisions under high pressure to determine escalation paths for life and death situations
- check_circleValidate, log, and respond to court orders and search warrants for customer records in compliance with laws
- check_circleNavigate multiple network systems to track, process, and respond to subpoenas, warrants, and emergency situations
- check_circleCommunicate with law enforcement 24x7x365 to authenticate callers and provide customer records for life-threatening situations
- check_circleCollaborate with Network, Security, and Legal departments to guide the release of company records
Requirements
- verifiedBachelor's degree or four or more years of work experience
- verifiedWireless, legal, customer service or technical support experience
- verifiedAbility to obtain National Security Clearance
Nice to Have
Proficiency with Verizon Wireless billing/network systems. Knowledge of Verizon Wireless Network and call processing. Paralegal experience. Proven interpersonal and organizational/prioritization skills. Proven oral and written communication skills. Proven ability to make critical decisions independent of direct supervision. Proven ability to drive results and demonstrate good judgement. Ability to prioritize and multitask, without sacrificing attention to detail.
Benefits & Perks
check_circleMedical, dental, vision, short and long term disability, basic life, supplemental life, AD&D, identity theft, pet, and home & auto insurancecheck_circleMatched 401(k) savings plancheck_circleUp to 8 company paid holidays per yearcheck_circleUp to 6 personal days per yearPaid parental leave
Similar Job Opportunities
Skills, education and keywords
Skills: Wireless, Legal, Customer Service, Technical Support, Verizon Wireless Billing/network Systems, Verizon Wireless Network, Call Processing, Paralegal.
Education: Bachelor's degree or four or more years of work experience.
Frequently asked questions about Sr Analyst Security Operations at Verizon
What does a Sr Analyst Security Operations at Verizon do?expand_more
A Sr Analyst Security Operations at Verizon is responsible for the following: Provide value-add feedback to leadership on operational gaps to drive quality improvement; Test new technology enhancements to determine effectiveness and reliability before full release; Facilitate educational presentations for law enforcement agencies to support public safety initiatives; and Make sound decisions under high pressure to determine escalation paths for life and death situations.
What are the requirements for this Sr Analyst Security Operations role?expand_more
To qualify for the Sr Analyst Security Operations at Verizon position, applicants should have: Bachelor's degree or four or more years of work experience; Wireless, legal, customer service or technical support experience; and Ability to obtain National Security Clearance.
Where is the Sr Analyst Security Operations role at Verizon located?expand_more
Sr Analyst Security Operations at Verizon is based in President George Bush Turnpike, Irving, Dallas County, Texas, 75038, United States. This is a on-site role.
Is this Sr Analyst Security Operations job remote, hybrid, or on-site?expand_more
Verizon has listed this Sr Analyst Security Operations role as on-site.
How much experience is required for this Sr Analyst Security Operations role?expand_more
Sr Analyst Security Operations at Verizon typically requires 4+ years of relevant experience at the senior level.
What skills do you need for the Sr Analyst Security Operations role at Verizon?expand_more
Key skills for Sr Analyst Security Operations at Verizon include Wireless; Legal; Customer Service; Technical Support; Verizon Wireless Billing/network Systems; Verizon Wireless Network; Call Processing; and Paralegal.
What education is required for Sr Analyst Security Operations at Verizon?expand_more
Educational requirements for this role: Bachelor's degree or four or more years of work experience.
What category does the Sr Analyst Security Operations role belong to?expand_more
Sr Analyst Security Operations at Verizon is part of the it job category on Recrutus.