Specialized Service Specialist II
Not Disclosed•Full-TimeOn-site
location_onGeorgia State University, 33, Gilmer Street Southeast, Five Points, Old Fourth Ward, Atlanta, Fulton County, Georgia, 30303, United States
About Stellantis Financial Services
Stellantis Financial Services (SFS) is the captive finance company for one of the world's leading automakers and mobility providers. We manage iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move, and Leasys.
Our exciting growth trajectory offers unique opportunities to advance your career as we successfully scale products and services from a small to midsize company in just a few years. Join our world-class team and culture to contribute to our core mission: enhancing the customer experience.
Work location
Work model: On-site
Georgia State University, 33, Gilmer Street Southeast, Five Points, Old Fourth Ward, Atlanta, Fulton County, Georgia, 30303, United States
Atlanta, Georgia
Key Responsibilities
- check_circleHandle inbound phone calls and follow up on outbound calls with a focus on customer service excellence
- check_circleMonitor in-house check payments and update customer accounts with accurate payment and title information
- check_circleIndependently manage and process complex Total Loss and Rebate claims to ensure timely resolution and compliance
- check_circle
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Skills, education and keywords
Skills: Auto Collection, Customer Service, Repossession, Title, Auto Insurance, Total Loss, Rebate, MS Excel, MS Word, MS Access.
Education: High School Diploma / GED required.
Frequently asked questions about Specialized Service Specialist II at Stellantis Financial Services
What does a Specialized Service Specialist II at Stellantis Financial Services do?expand_more
In this Specialized Service Specialist II at Stellantis Financial Services role, you will handle inbound phone calls and follow up on outbound calls with a focus on customer service excellence; monitor in-house check payments and update customer accounts with accurate payment and title information; independently manage and process complex total loss and rebate claims to ensure timely resolution and compliance; and review and update financial documents, contracts, and payoff statements to ensure accurate claim settlements.
What are the requirements for this Specialized Service Specialist II role?expand_more
To qualify for the Specialized Service Specialist II at Stellantis Financial Services position, applicants should have: High School Diploma / GED; 3+ years experience in Auto Collection, Customer Service, Repossession, Title, or Auto Insurance; Must be authorized to work in the United States; Must live within commutable distance to Atlanta, GA; and Must have reliable transportation.
Where is the Specialized Service Specialist II role at Stellantis Financial Services located?expand_more
Specialized Service Specialist II at Stellantis Financial Services is based in Georgia State University, 33, Gilmer Street Southeast, Five Points, Old Fourth Ward, Atlanta, Fulton County, Georgia, 30303, United States. This is a on-site role.