Spa Concierge
Not Disclosed•Full-TimeOn-site
location_on3598, Koloa Road, Koloa, Kauaʻi County, Hawaii, 96756, United States
About Pacific Hospitality Group
Pacific Hospitality Group operates on a unique owner/operator model, distinguishing itself through a family-focused approach committed to long-term value creation and sustainable growth. Our vision is to enrich lives by offering memorable experiences, giving back to our communities, and honoring God in all that we do. We are guided by principles of integrity, customer focus, humility, and respect, fostering an environment where team members can grow alongside the business.
About the Role
The Spa Receptionist serves as the welcoming face of our spa, responsible for managing the reception and retail areas. This role is essential to ensuring a warm, hospitable guest experience from the moment a visitor enters the facility. You will be the first point of contact, greeting guests, answering inquiries about services and products, and managing the flow of appointments with precision.
In this position, you will handle the full spectrum of front-desk operations, including checking guests into our computer system, processing payments, and maintaining the spa desk bank. Your day will involve actively promoting spa treatments, packages, and retail items while ensuring every guest interaction is professional, courteous, and personalized. You will also be responsible for opening and closing the spa according to standard operating procedures, maintaining a clean and fully stocked environment, and communicating effectively with both guests and management regarding any occurrences or needs.
Hiring Process
Candidates with 1-2 years of experience in a spa or receptionist-related field are encouraged to apply. CPR and first aid training are preferred. The role requires a high school education and relevant training or experience, along with a knowledge of local area attractions and hotel departments.
Equal Opportunity
Pacific Hospitality Group provides equal employment opportunities to all employees and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, promotion, compensation, and training.
Work location
Work model: On-site
3598, Koloa Road, Koloa, Kauaʻi County, Hawaii, 96756, United States
Koloa, Hawaii
Similar Job Opportunities
Skills, education and keywords
Skills: CPR, First Aid, Math, Money Handling, Computer Skills, Typing, Writing, Telephone Communications, Office Systems, Office Procedures.
Education: High school education and relevant training and experience required.; Additional education preferred..
Frequently asked questions about Spa Concierge at Pacific Hospitality Group
What does a Spa Concierge at Pacific Hospitality Group do?expand_more
A Spa Concierge at Pacific Hospitality Group is responsible for the following: Greet all guests and maintain warm, hospitable relations in the spa reception area; Answer phone calls promptly and provide detailed descriptions of spa services and products; Book, change, and cancel spa appointments accurately using computer systems; and Handle guest questions and concerns professionally to ensure complete satisfaction.
What are the requirements for this Spa Concierge role?expand_more
To qualify for the Spa Concierge at Pacific Hospitality Group position, applicants should have: High school education; 1-2 years experience in Spa/receptionist related field; CPR and first aid training preferred; Knowledge of all hotel departments and events; and Knowledge of local area.
Where is the Spa Concierge role at Pacific Hospitality Group located?expand_more
Spa Concierge at Pacific Hospitality Group is based in 3598, Koloa Road, Koloa, Kauaʻi County, Hawaii, 96756, United States. This is a on-site role.