Shift Manager
Not Disclosed•Full-TimeOn-site
location_onWard 2, Washington, District of Columbia, 20560, United States
About the Role
The Shift Manager serves as a vital operational partner to the Operations Manager, ensuring the smooth and efficient flow of traffic within complex parking facilities. Whether the site is manned, unmanned, automated, or manual, this role is dedicated to upholding the company's high standards of customer service while managing day-to-day facility operations independently.
In this position, you will act as the face of the company for every parker transaction. Your day involves directing the cashier and attendant duties, verifying cash banks, issuing tickets, and processing payments securely. You will be responsible for maintaining a neat and orderly environment, resolving customer issues with a professional demeanor, and ensuring strict compliance with safety and operating procedures. From handling exception transactions like lost tickets to completing detailed daily shift paperwork, you will ensure that every aspect of the facility runs according to company policy.
Hiring Process
Candidates selected for this role will undergo an annual performance review process with their direct supervisor. This review is designed to discuss actual performance against company expectations and to establish agreed-upon job-related performance goals for the upcoming year.
Work location
Work model: On-site
Ward 2, Washington, District of Columbia, 20560, United States
Washington, District of Columbia
Key Responsibilities
- check_circleManage daily parking facility operations and traffic flow under Operations Manager direction
- check_circleIssue parking tickets and record required information for all incoming vehicles
- check_circleVerify cash bank and supplies at shift start and report maintenance needs to management
- check_circleProvide customer service by greeting patrons, answering questions, and resolving issues
- check_circleProcess customer payments via cash, credit card, or validation while securing cash per procedures
- check_circleProcess exception transactions such as lost tickets or grace periods according to company policy
- check_circleMaintain cashier booth cleanliness and ensure compliance with safety and operating procedures
- check_circleComplete daily shift paperwork documenting transaction counts and vehicle statistics
Requirements
- verifiedValid driver's license
- verifiedHigh school degree
- verifiedOne year related experience
- verifiedAbility to read and comprehend verbal instructions and written correspondence
- verifiedAbility to communicate effectively verbally and in writing
- verifiedAbility to safely drive standard or automatic transmission vehicle
Nice to Have
One to two years' experience in a service or related industry, with at least 3 months in a parking setting.
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Skills, education and keywords
Education: High school degree is required.
Frequently asked questions about Shift Manager at Colonial Parking
What does a Shift Manager at Colonial Parking do?expand_more
Day-to-day, the Shift Manager at Colonial Parking will manage daily parking facility operations and traffic flow under operations manager direction; issue parking tickets and record required information for all incoming vehicles; verify cash bank and supplies at shift start and report maintenance needs to management; and provide customer service by greeting patrons, answering questions, and resolving issues.
What are the requirements for this Shift Manager role?expand_more
Colonial Parking is looking for candidates who meet the following requirements: Valid driver's license; High school degree; One year related experience; Ability to read and comprehend verbal instructions and written correspondence; Ability to communicate effectively verbally and in writing; and Ability to safely drive standard or automatic transmission vehicle.
Where is the Shift Manager role at Colonial Parking located?expand_more
Shift Manager at Colonial Parking is based in Ward 2, Washington, District of Columbia, 20560, United States. This is a on-site role.
Is this Shift Manager job remote, hybrid, or on-site?expand_more
Colonial Parking has listed this Shift Manager role as on-site.
How much experience is required for this Shift Manager role?expand_more
Candidates for Shift Manager at Colonial Parking should have mid level.
What education is required for Shift Manager at Colonial Parking?expand_more
Educational requirements for this role: High school degree is required.
What category does the Shift Manager role belong to?expand_more
Shift Manager at Colonial Parking is part of the customer services job category on Recrutus.
About Colonial Parking
Colonial Parking collaborates with commercial real estate managers to deliver enhanced customer service, revenue growth, and tenant solutions through advanced technology and parking expertise. Based in Washington, DC, the company operates over 300 parking facilities across office buildings, retail centers, hospitality venues, and healthcare facilities. With a significant presence in the District, approximately 90% of commuters work within two blocks of a Colonial Parking location. The company’s approach emphasizes innovation, operational excellence, and community-focused service, aligning with its commitment to building long-term partnerships with property owners. Colonial Parking supports regional accessibility by managing high-traffic parking solutions for residents, visitors, and businesses in key urban corridors from Capitol Hill to Bethesda. Its operations reflect a dedication to integrity, reliability, and value creation in the facilities services industry.
Browse more roles: All Colonial Parking jobs, customer services jobs on Recrutus.