Shift Leader

About Potbelly

What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. At Potbelly, good vibes and great careers are a way of life. We believe that toasty sandwiches are only as good as the people behind them, and we are proud to have the best team in the business.

About the Role

The Shift Leader is the heartbeat of the restaurant during their shift, leading and behaving according to Potbelly values. This role is designed for friendly, outgoing individuals who thrive in a fast-paced, high-energy environment. You will manage and develop associates to execute outstanding product quality and customer service while building sales and controlling costs.

In this position, you will lead team members by efficiently assigning tasks and providing feedback. You will ensure security procedures and back-of-the-house standards are met, handle cash operations, and prepare quality finished products. The role requires a passion for problem-solving and the ability to delight customers with great food and good vibes, even amidst the noise of music, customer traffic, and kitchen activity.

Hiring Process

Potbelly Sandwich Works may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process. These tools may collect and analyze data including questionnaire and assessment responses, resume content, and professional profile information. All final employment decisions are made by people.

If you have questions about how AI is used in connection with your application, or if you would like to request a reasonable accommodation related to the use of AI in the hiring process, please contact HumanResources1@potbelly.com.

Applications must be submitted by 6/22/2026 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.

Our Culture & Commitment

At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need.

We're an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.