Shift Leader
Not Disclosed•Full-TimeOn-site
location_onTown of Green Bay, Brown County, Wisconsin, United States
About Potbelly
What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. At Potbelly, good vibes and great careers are a way of life. We believe that toasty sandwiches are only as good as the people behind them, and we are proud to have the best team in the business.
About the Role
The Shift Leader is the heartbeat of the restaurant during their shift, leading and behaving according to Potbelly values. This role is designed for friendly, outgoing individuals who thrive in a fast-paced, high-energy environment. You will manage and develop associates to execute outstanding product quality and customer service while building sales and controlling costs.
In this position, you will lead team members by efficiently assigning tasks and providing feedback. You will ensure security procedures and back-of-the-house standards are met, handle cash operations, and prepare quality finished products. The role requires a passion for problem-solving and the ability to delight customers with great food and good vibes, even amidst the noise of music and customer traffic.
Hiring Process
Applications must be submitted by June 22, 2026, to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.
Potbelly Sandwich Works may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process. These tools may collect and analyze data including questionnaire and assessment responses, resume content, and professional profile information. All final employment decisions are made by people. If you have questions about how AI is used in connection with your application, or if you would like to request a reasonable accommodation related to the use of AI in the hiring process, please contact HumanResources1@potbelly.com.
Work location
Work model: On-site
Town of Green Bay, Brown County, Wisconsin, United States
Town of Green Bay, Wisconsin
Key Responsibilities
- check_circleManage and develop associates to ensure outstanding product quality and customer service
- check_circleClean tables, counters, floors, bathrooms, kitchen areas, and utensils
- check_circlePrepare quality finished products including sandwiches, salads, soups, and desserts
- check_circleLead team members on shifts by assigning tasks and providing feedback
- check_circleOperate cash register, handle daily cash counts, and follow proper cash handling procedures
- check_circleEnsure all security, health, and safety standards are met for food and cleanliness
- check_circleEffectively handle customer complaints and resolve issues promptly
- check_circleRestock food lines, chips, and coolers to maintain inventory levels
Requirements
- verified18 years old
- verified1 year supervisory experience preferred
- verifiedFood Safety Certification required
Nice to Have
Knife skills.
Benefits & Perks
check_circleMedical, Dental & Vision Insurancecheck_circleDomestic Partnership Benefitscheck_circlePaid Parental Leavecheck_circleFSA and HSA with Employer Contributioncheck_circleCommuter Benefit Programcheck_circleRetirement Savings 401(k) with company matchcheck_circleEmployee Assistance Programcheck_circlePaid Time Offcheck_circleDiscount Programcheck_circleFlexible Work Schedule
