Shift Leader
Not Disclosed•Full-TimeOn-site
location_on2538, East Virgo Place, Chandler, Maricopa County, Arizona, 85249, United States
About the Team
Quality Brand Group is a multi-store franchisee of Dunkin' with locations across Arizona, Colorado, Florida, Nevada, and Texas. We take great pride in creating an environment that fosters personal growth, where passionate people are trained and empowered to deliver a memorable experience every day, one guest at a time. Our culture promotes a friendly atmosphere where all team members and guests are treated with respect and dignity. We are looking for individuals who want to be part of a successful, energized team.
About the Role
As a Shift Leader, you will be the heartbeat of the store during your assigned shift, responsible for managing the processes and people needed to deliver a great and friendly guest experience. You will oversee product preparation according to operational and quality standards while managing the service provided by the store team. Your role involves providing leadership, direction, and coaching to Crew Members, assigning positions, setting expectations, and motivating the team to resolve problems with a sense of urgency. You will be the face of our commitment to operational excellence, ensuring every guest leaves highly satisfied.
Equal Opportunity
Quality Brand Group is an equal opportunity employer. We are committed to creating a diverse and inclusive environment where all team members are treated with respect and dignity.
Work location
Work model: On-site
2538, East Virgo Place, Chandler, Maricopa County, Arizona, 85249, United States
Chandler, Arizona
Key Responsibilities
- check_circleManage team members and assign positions to meet guest needs
- check_circleCoach crew members and provide timely performance feedback
- check_circleControl labor costs, food costs, and cash throughout the shift
- check_circleExecute restaurant standards and marketing initiatives during shift
- check_circleReport equipment issues and discuss opportunities with management
- check_circleMonitor operations to ensure quality, service, and cleanliness standards
- check_circleEnsure compliance with food safety, sanitation, and security policies
- check_circleResolve guest issues and maintain high satisfaction levels
Requirements
- verifiedMust be able to fluently speak/read English
- verifiedMath and writing skills
- verifiedRestaurant, retail, or supervisory experience preferred
- verifiedBe physically and mentally capable of learning to operate standard restaurant equipment
- verifiedLift 30 to 50 pounds
- verifiedPush, pull, stretch, and continuous bilateral use of fingers and wrists
Nice to Have
Restaurant, retail, or supervisory experience
Similar Job Opportunities
Frequently asked questions about Shift Leader at Quality Brand Group
What does a Shift Leader at Quality Brand Group do?expand_more
A Shift Leader at Quality Brand Group is responsible for the following: Manage team members and assign positions to meet guest needs; Coach crew members and provide timely performance feedback; Control labor costs, food costs, and cash throughout the shift; and Execute restaurant standards and marketing initiatives during shift.
What are the requirements for this Shift Leader role?expand_more
To qualify for the Shift Leader at Quality Brand Group position, applicants should have: Must be able to fluently speak/read English; Math and writing skills; Restaurant, retail, or supervisory experience preferred; Be physically and mentally capable of learning to operate standard restaurant equipment; Lift 30 to 50 pounds; and Push, pull, stretch, and continuous bilateral use of fingers and wrists.
Where is the Shift Leader role at Quality Brand Group located?expand_more
Shift Leader at Quality Brand Group is based in 2538, East Virgo Place, Chandler, Maricopa County, Arizona, 85249, United States. This is a on-site role.
Is this Shift Leader job remote, hybrid, or on-site?expand_more
Quality Brand Group has listed this Shift Leader role as on-site.
How much experience is required for this Shift Leader role?expand_more
Candidates for Shift Leader at Quality Brand Group should have mid level.
What skills do you need for the Shift Leader role at Quality Brand Group?expand_more
Key skills for Shift Leader at Quality Brand Group include English; Math; and Writing.
What category does the Shift Leader role belong to?expand_more
Shift Leader at Quality Brand Group is part of the hospitality & catering job category on Recrutus.
About Quality Brand Group
Quality Brand Group operates as a prominent operator within the hospitality industry, specifically focusing on large-scale quick-service restaurant franchises. Headquartered in Stamford, Connecticut, the organization manages a portfolio exceeding 180 Dunkin' and Buffalo Wild Wings GO locations. The company's operational strategy centers on expanding its footprint across key markets including Arizona, Colorado, Nevada, Texas, and Florida.
Guided by a specific set of five core principles known as the RAISE value pillars, the organization emphasizes Remarkable Hospitality, Admirable Accountability, Incredible Integrity, Spirited Positivity, and Exceptional Results. These guiding tenets shape the corporate culture and daily operations for its multi-market presence. The company seeks to deliver consistent service standards while pursuing growth opportunities in diverse geographic regions. For further details regarding operations and career opportunities, the organization directs inquiries to its official website at qbgusa.com.
Browse more roles: All Quality Brand Group jobs, hospitality & catering jobs on Recrutus.