Shift Lead

About Blank Street

At Blank Street, we're on a mission to become the defining food and beverage brand of our generation. From the very beginning, we've set out to add a spark to ordinary experiences through elevated products, attention-to-detail, and a commitment to making every moment memorable. We're motivated by the millions of customers we serve across cities, and know that our potential is unlimited. It all starts with our people and their commitment to make magic happen each and every day.

About the Role

We are reimagining the cafe experience, making high-quality coffee and matcha accessible and efficient. As a Shift Lead, you'll play a key role in bringing our mission to life. You'll lead by example on the floor, ensure smooth operations during your shift, and create an environment where both customers and team members feel valued.

This is a hands-on role for someone who thrives in fast-paced settings, loves connecting with people, and is passionate about great coffee and matcha. You will craft beautiful coffee products with energy, warmth, and empathy, while serving as an exemplary ambassador of our brand to new neighborhoods. Your day will involve supporting the General Manager and Training Team to help new employees succeed, ensuring safety and cleanliness standards are met, and leading initiatives to increase foot traffic and build a loyal neighborhood customer base.

Join Our Team

We are looking for individuals who love cafe culture and people. If you are friendly, open, and approachable, with strong decision-making and multi-tasking skills, we want to hear from you. You must have a strong knowledge of coffee and equipment and be able to work at a fast pace in high-volume environments.

As a growing company, we offer opportunities for advancement for those interested. We provide barista accreditation and training programs, paid sick time, paid vacation time, and health benefits based on eligibility. You will also enjoy Blank Street coffee and swag.

Application

To apply, please ensure you meet the following criteria: you must be 18+ years of age, authorized to work in the U.S., and have 2+ years of experience in a customer service leadership position. You must be able to lift 25+ lbs and stand for long periods. Availability must meet the needs of our cafes, including full-time hours (30-40 hours per week), 4-5 days of availability, and the ability to work peak days (Friday, Saturday, Sunday) between 6:30 am and 9:00 pm.