Servicing and Onboarding Director - Commercial Card
Not Disclosed•Full-TimeHybrid
location_on4211, Schuler Street, Washington Avenue Coalition / Memorial Park, Washington Avenue Corridor, Houston, Harris County, Texas, 77007, United States
About the Team
The Treasury Management Service & Onboarding (S&O) group is dedicated to delivering a seamless, end-to-end commercial card experience for our clients. We operate at the intersection of service excellence, operational rigor, and strategic growth, ensuring that every client interaction reinforces trust and efficiency. Our team serves as the backbone of the commercial card lifecycle, from initial implementation to ongoing servicing, working closely with Sales, Product, and Risk to align execution with enterprise priorities.
About the Role
As the Commercial Card Manager, you will lead a high-performing, client-facing team responsible for the full lifecycle of commercial card services. This role is designed for a strategic leader who thrives on optimizing operational processes while championing the client experience. You will provide the oversight necessary to ensure scalability, adherence to risk controls, and alignment with business goals.
In this position, you will partner closely with cross-functional teams to maintain pipeline visibility, forecast capacity, and define clear implementation timelines. Your day-to-day involves driving continuous improvement initiatives, facilitating collaboration between Technology and Risk, and representing the S&O team in strategic planning sessions. You will be accountable for customer experience outcomes, training quality, and operational SLAs, ensuring the commercial card platform is effectively supported and optimized.
Our Approach to Work
We are combining the best of both worlds with a flexible work arrangement that blends in-office collaboration with remote work. This approach enables our teams to deepen connections, maintain a strong community, and do their best work. While specific arrangements will be provided by the hiring team, we believe in the power of coming together in our offices for moments that matter, even for remote roles.
Equal Opportunity Employer
Huntington is an Equal Opportunity Employer. We consider qualified applicants regardless of background, race, color, religion, gender, sexual orientation, national origin, disability, or veteran status. We are committed to fostering a diverse and inclusive workplace where everyone can thrive.
Work location
Work model: Hybrid
4211, Schuler Street, Washington Avenue Coalition / Memorial Park, Washington Avenue Corridor, Houston, Harris County, Texas, 77007, United States
Houston, Texas
Key Responsibilities
- check_circleLead, coach, and develop a team of Commercial Card Service Specialists
- check_circleManage client support channels to maintain high service levels and timely issue resolution
- check_circleDevelop and maintain scalable processes for commercial card onboarding and servicing
- check_circleMonitor and improve client experience metrics across onboarding and servicing touchpoints
- check_circlePartner with Sales and Product to maintain pipeline visibility and assess capacity
- check_circleCollaborate with Technology and Risk on platform enhancements and issue resolution
- check_circleEnsure full compliance with regulatory, audit, and internal policy requirements
- check_circleRepresent the Commercial Card team in strategic planning sessions and enterprise initiatives
- check_circleContribute input to product roadmap discussions based on customer feedback and operational insights
Requirements
- verifiedBachelor's Degree or 5 years additional experience
- verified7+ years leadership/management experience in financial firm or accounting
- verified3+ years CML Card Servicing experience
- verifiedExperience in finance, banking, and fintech
- verifiedProven analytical ability
- verifiedExperience in project planning and management
- verifiedExcellent skills with MS Word, Excel, and PowerPoint
Nice to Have
3+ years of previous CML Card Servicing experience. Experience in finance, banking, and fintech. Proven analytical ability (data mining/manipulation, forecasting). Demonstrated ability to quickly analyze situations and risks, determine paths of action, and execute flawlessly. Experience in project planning and management, agile execution methodology with the ability to manage multiple projects in a fast-paced environment and meet deadlines. Proven leadership and mentoring capabilities. Comfortable working in a team environment and guiding/mentoring staff. Excellent skills with MS Word, Excel, and PowerPoint. Candid and concise communication skills. Excellent executive-level presentation skills. Must be savvy and enthusiastic about driving results and innovation. Strong critical thinking and problem solving.
Benefits & Perks
check_circleHealth insurance coveragecheck_circleWellness programcheck_circleLife and disability insurancecheck_circleRetirement savings planPaid leave programs
Similar Job Opportunities
Skills, education and keywords
Skills: Commercial Card Servicing, Data Mining, Forecasting, Project Planning, Agile Execution Methodology, MS Word, Excel, Powerpoint.
Education: Bachelor's Degree or 5 years of experience required.
Frequently asked questions about Servicing and Onboarding Director - Commercial Card at Huntington National Bank
What does a Servicing and Onboarding Director - Commercial Card at Huntington National Bank do?expand_more
Day-to-day, the Servicing and Onboarding Director - Commercial Card at Huntington National Bank will lead, coach, and develop a team of commercial card service specialists; manage client support channels to maintain high service levels and timely issue resolution; develop and maintain scalable processes for commercial card onboarding and servicing; and monitor and improve client experience metrics across onboarding and servicing touchpoints.
What are the requirements for this Servicing and Onboarding Director - Commercial Card role?expand_more
Huntington National Bank is looking for candidates who meet the following requirements: Bachelor's Degree or 5 years additional experience; 7+ years leadership/management experience in financial firm or accounting; 3+ years CML Card Servicing experience; Experience in finance, banking, and fintech; Proven analytical ability; and Experience in project planning and management.
Where is the Servicing and Onboarding Director - Commercial Card role at Huntington National Bank located?expand_more
Servicing and Onboarding Director - Commercial Card at Huntington National Bank is based in 4211, Schuler Street, Washington Avenue Coalition / Memorial Park, Washington Avenue Corridor, Houston, Harris County, Texas, 77007, United States. This is a hybrid role.
Is this Servicing and Onboarding Director - Commercial Card job remote, hybrid, or on-site?expand_more
Huntington National Bank has listed this Servicing and Onboarding Director - Commercial Card role as hybrid.
How much experience is required for this Servicing and Onboarding Director - Commercial Card role?expand_more
Servicing and Onboarding Director - Commercial Card at Huntington National Bank typically requires 7+ years of relevant experience at the executive level.
What skills do you need for the Servicing and Onboarding Director - Commercial Card role at Huntington National Bank?expand_more
Key skills for Servicing and Onboarding Director - Commercial Card at Huntington National Bank include Commercial Card Servicing; Data Mining; Forecasting; Project Planning; Agile Execution Methodology; MS Word; Excel; and Powerpoint.
What education is required for Servicing and Onboarding Director - Commercial Card at Huntington National Bank?expand_more
Educational requirements for this role: Bachelor's Degree or 5 years of experience required.
What category does the Servicing and Onboarding Director - Commercial Card role belong to?expand_more
Servicing and Onboarding Director - Commercial Card at Huntington National Bank is part of the accounting & finance job category on Recrutus.