ServiceNow Platform Engineer
Not Disclosed•Full-TimeOn-site
location_on601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
About the Role
This position serves as a key contributor to the design, development, and support of the ServiceNow platform, delivering reliable and scalable solutions aligned with enterprise standards. The role is accountable for resolving platform incidents within established service-level expectations while maintaining strict compliance with change and release governance controls. Success in this position is defined by high-quality code reviews, accurate CMDB data, and a measurable reduction in recurring incidents through proactive trend analysis and long-term platform improvements.
You will act as a resource for less experienced team members, contributing to knowledge sharing and peer reviews. The role involves leading moderately complex initiatives and supporting integrations with enterprise systems to ensure reliability across the organization. By participating in lifecycle activities such as upgrades, deployments, and patching, you will help ensure clean operations without audit findings.
Application Process
To apply for this position, click the Apply Now button located at the top or bottom of this page. After submitting your application, you will be invited to create a profile. This profile allows you to track your application status and view any communications regarding your candidacy. If you already have a profile with Truist, you may log in to check your status directly.
If you have a disability and require assistance with the application process, you can request a reasonable accommodation by sending an email to the Accessibility team. Please note that this email address is for accommodation requests only; other inquiries will not receive a response.
Our Commitment to Diversity and Inclusion
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. We are also a Drug Free Workplace committed to maintaining a safe and inclusive environment for all teammates.
Work location
Work model: On-site
601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
Charlotte, North Carolina
Key Responsibilities
- check_circlePerform problem tracking, diagnosis, root cause analysis, and resolution for complex ServiceNow platform issues
- check_circleRespond to incidents and service tickets by troubleshooting and documenting actions and outcomes
- check_circleAnalyze incident trends and platform performance to recommend long-term improvements and enhancements
- check_circleDevelop and enhance ServiceNow ITSM modules and integrations using platform best practices
- check_circleMonitor platform health, reliability, and performance to proactively identify risks and implement solutions
- check_circleSupport integrations with enterprise systems using standard ServiceNow integration tools and frameworks
- check_circleParticipate in change, release, and lifecycle management including deployments, upgrades, and instance management
- check_circleCollaborate with cross-functional teams to gather requirements and deliver scalable ServiceNow solutions
Requirements
- verifiedBachelor's degree in computer science, Software Engineering, or related field with 5 years of relevant experience
- verifiedEnglish language fluency
- verifiedIn-depth knowledge of information systems and ability to identify, apply, and implement IT best practices
Nice to Have
ServiceNow Certified System Administrator (CSA) and preferably one additional ServiceNow certification (e.g., CIS-ITSM or equivalent). Experience developing and configuring ServiceNow solutions, including workflows, Flow Designer, and scripting. Familiarity with ServiceNow platform lifecycle activities, including releases, upgrades, and environment management. Experience working with ServiceNow integrations using REST/SOAP APIs and integration tools. Understanding of ServiceNow data model concepts, including CMDB and CSDM fundamentals. Experience working within a regulated or controlled environment with audit and compliance considerations. Banking or financial services experience.
Benefits & Perks
check_circleMedical, dental, vision, life, disability, and accidental death insurancecheck_circleTax-preferred savings accounts and 401k plancheck_circleNo less than 10 days of vacation and 10 sick days in first yearcheck_circlePaid holidaysPotential eligibility for defined benefit pension plan
Similar Job Opportunities
Skills, education and keywords
Skills: Service Now, Itsm, CMDB, Csa, Cis-Itsm, Flow Designer, Rest, Soap.
Education: Bachelor's degree in CS, Software Engineering, or related field with 5 years experience or equivalent education.
Frequently asked questions about ServiceNow Platform Engineer at Truist
What does a ServiceNow Platform Engineer at Truist do?expand_more
A ServiceNow Platform Engineer at Truist is responsible for the following: Perform problem tracking, diagnosis, root cause analysis, and resolution for complex ServiceNow platform issues; Respond to incidents and service tickets by troubleshooting and documenting actions and outcomes; Analyze incident trends and platform performance to recommend long-term improvements and enhancements; and Develop and enhance ServiceNow ITSM modules and integrations using platform best practices.
What are the requirements for this ServiceNow Platform Engineer role?expand_more
Truist is looking for candidates who meet the following requirements: Bachelor's degree in computer science, Software Engineering, or related field with 5 years of relevant experience; English language fluency; and In-depth knowledge of information systems and ability to identify, apply, and implement IT best practices.
Where is the ServiceNow Platform Engineer role at Truist located?expand_more
ServiceNow Platform Engineer at Truist is based in 601, West 6th Street, Fourth Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States. This is a on-site role.
Is this ServiceNow Platform Engineer job remote, hybrid, or on-site?expand_more
Truist has listed this ServiceNow Platform Engineer role as on-site.
How much experience is required for this ServiceNow Platform Engineer role?expand_more
ServiceNow Platform Engineer at Truist typically requires 5+ years of relevant experience at the senior level.
What skills do you need for the ServiceNow Platform Engineer role at Truist?expand_more
Key skills for ServiceNow Platform Engineer at Truist include Service Now; Itsm; CMDB; Csa; Cis-Itsm; Flow Designer; Rest; and Soap.
What education is required for ServiceNow Platform Engineer at Truist?expand_more
Educational requirements for this role: Bachelor's degree in CS, Software Engineering, or related field with 5 years experience or equivalent education.
What category does the ServiceNow Platform Engineer role belong to?expand_more
ServiceNow Platform Engineer at Truist is part of the it job category on Recrutus.