Service Uptime Engineer
Not Disclosed•Full-TimeOn-site
location_onHarmony Circle, Fairfield County, South Carolina, 29130, United States
About the Role
The Uptime Engineer serves as the critical technical bridge between our manufacturing operations and our distributor network. In this position, you will be responsible for resolving complex technical issues, conducting root cause analysis, and providing repair guidance to ensure our distributors and customers maintain high levels of satisfaction. Beyond immediate problem resolution, you will play a key role in the Aftersales business by overseeing warranty claims and developing comprehensive product training programs for operation, maintenance, and repair.
As the technical liaison with our parts operation, you will coordinate field technical problem resolution with Engineering teams. A significant part of your mission involves identifying repetitive failure patterns and managing field product improvements or campaigns to enhance product reliability. You will create and own service bulletins for your assigned products, ensuring that accurate records are maintained and special reports are delivered as requested.
This role requires active collaboration across a wide range of departments, including the VP of Service & Solutions, Warranty Administration, Sales, Engineering, Quality Assurance, Parts, Purchasing, and Manufacturing. You will maintain strong relationships with distributors, vendors, customers, and end users, ensuring seamless communication and support. The position demands a high-energy, self-motivated individual capable of adapting to a fast-paced manufacturing environment, managing multiple complex projects under pressure, and remaining calm in stressful situations.
Work location
Work model: On-site
Harmony Circle, Fairfield County, South Carolina, 29130, United States
South Carolina
Key Responsibilities
- check_circleProvide problem resolution and root cause analysis for complex technical issues
- check_circleDeliver product training for operation, maintenance, and repair
- check_circleIdentify repetitive failure patterns and recommend field product improvements
- check_circleManage warranty claim oversight and provide warranty oversight for assigned products
- check_circleCreate and own service bulletins for responsible products
- check_circleServe as technical liaison with parts operations and support Aftersales business managers
- check_circleMaintain accurate records and generate special reports as requested
- check_circleCoordinate field technical problem resolution with Engineering teams
Requirements
- verifiedAssociate degree or equivalent preferred
- verified5+ years of technical experience with construction equipment preferred
- verifiedSAP knowledge preferred
Nice to Have
Associate degree or equivalent. 5+ years of technical experience with construction equipment. SAP knowledge.
Similar Job Opportunities
SAP ABAP Developer_SCON
Accenture • Washington, District of Columbia
$100k-203karrow_forward
Manager, SAP Transportation Management, Leo Enterprise Technology
Amazon Leo • Bellevue, Washington
$166k-225karrow_forward
Mechanical Engineer
Genesis Technical & Industrial Staffing • Mobile, Alabama
Not Disclosedarrow_forward
Skills, education and keywords
Skills: Sap.
Education: Associate degree or equivalent preferred.
Frequently asked questions about Service Uptime Engineer at BOMAG Americas
What does a Service Uptime Engineer at BOMAG Americas do?expand_more
Day-to-day, the Service Uptime Engineer at BOMAG Americas will provide problem resolution and root cause analysis for complex technical issues; deliver product training for operation, maintenance, and repair; identify repetitive failure patterns and recommend field product improvements; and manage warranty claim oversight and provide warranty oversight for assigned products.
What are the requirements for this Service Uptime Engineer role?expand_more
To qualify for the Service Uptime Engineer at BOMAG Americas position, applicants should have: Associate degree or equivalent preferred; 5+ years of technical experience with construction equipment preferred; and SAP knowledge preferred.
Where is the Service Uptime Engineer role at BOMAG Americas located?expand_more
Service Uptime Engineer at BOMAG Americas is based in Harmony Circle, Fairfield County, South Carolina, 29130, United States. This is a on-site role.
Is this Service Uptime Engineer job remote, hybrid, or on-site?expand_more
BOMAG Americas has listed this Service Uptime Engineer role as on-site.
How much experience is required for this Service Uptime Engineer role?expand_more
Service Uptime Engineer at BOMAG Americas typically requires 5+ years of relevant experience at the senior level.
What skills do you need for the Service Uptime Engineer role at BOMAG Americas?expand_more
Key skills for Service Uptime Engineer at BOMAG Americas include Sap.
What education is required for Service Uptime Engineer at BOMAG Americas?expand_more
Educational requirements for this role: Associate degree or equivalent preferred.
What category does the Service Uptime Engineer role belong to?expand_more
Service Uptime Engineer at BOMAG Americas is part of the engineering job category on Recrutus.
About BOMAG Americas
BOMAG Americas Inc., based in Ridgeway, South Carolina, operates within the construction industry as a specialized provider of equipment for road, soil, and asphalt applications. As a subsidiary of the FAYAT Group, the company functions as a global authority in engineered equipment and technology for these specific sectors. The organization focuses on design, research, and development to deliver advanced solutions that support infrastructure projects across North America.
The company maintains a comprehensive product portfolio that includes Cedarapids asphalt pavers, material transfer equipment, reclaimers, stabilizers, cold planners, milling machines, single and tandem vibratory rollers, pneumatic tire rollers, landfill refuse compactors, and light compaction equipment. These products are manufactured and serviced through a network of Dealer Partners, ensuring broad availability and support for industry professionals.
BOMAG Americas serves contractors and construction firms requiring reliable machinery for various ground improvement and paving tasks. The organization emphasizes technical expertise and a full range of equipment segments to meet the diverse needs of the North American market, delivering tools designed for efficiency and performance in demanding construction environments.
Browse more roles: All BOMAG Americas jobs, engineering jobs on Recrutus.