Service Technician I
Not Disclosed•Full-TimeOn-site
location_on327, William Street, Portland, Lower Connecticut River Valley Planning Region, Connecticut, 06480, United States
About the Team
Securitas Technology is a world-leading provider of integrated security solutions, protecting, connecting, and optimizing businesses of all sizes. With over 13,000 colleagues across 40 countries, our mission is to help make the world a safer place while delivering an unparalleled client experience. We power a connected ecosystem of health, safety, and security solutions through our people, knowledge, and technology.
Our service teams are dedicated to providing on-site support for Securitas Technology products. We serve countless long-term clients with a full portfolio of video, access, intrusion, fire, and integrated systems, ensuring the security of their people, customers, and assets.
About the Role
This position serves as the primary client contact for all post-installation issues regarding our systems and equipment. You will be responsible for ensuring application uptime and system performance by responding to trouble tickets and executing preventative maintenance tasks. The role involves diagnosing and resolving application issues both individually and as part of a team, while performing routine configuration changes and on-site installations of software upgrades.
A key aspect of this role is bridging the gap between technical complexity and user understanding. You will produce quality technical documentation describing system deployments for both technical and non-technical audiences and perform pre-deployment end-to-end testing of all major modifications. This position is essential for maintaining the reliability of our connected ecosystem and upholding the Securitas Technology Difference.
Our Culture
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
Work location
Work model: On-site
327, William Street, Portland, Lower Connecticut River Valley Planning Region, Connecticut, 06480, United States
Portland, Connecticut
Key Responsibilities
Similar Job Opportunities
Skills, education and keywords
Skills: C-5 Limited Electrical Contractor, C-6 Limited Journeyperson License, Low Voltage Equipment, Commercial Access Control, CCTV, Burglary Alarm, Intrusion Systems, Fire Alarms, Bosch, Silent Knight.
Education: High School diploma required or equivalent.
Frequently asked questions about Service Technician I at Securitas Technology
What does a Service Technician I at Securitas Technology do?expand_more
A Service Technician I at Securitas Technology is responsible for the following: Respond to trouble tickets to ensure application uptime and system performance; Diagnose and resolve application issues individually and as a team; Execute preventative maintenance tasks to maximize application availability; and Document all system modifications through a digital change control tracking system.
What are the requirements for this Service Technician I role?expand_more
Securitas Technology is looking for candidates who meet the following requirements: High School diploma or equivalent; C-5 Limited Electrical Contractor or C-6 Limited Journeyperson License; Experience installing and troubleshooting low voltage equipment; Working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms; Working knowledge of network communications and IP addressing; and Strong working knowledge of Microsoft Office.
Where is the Service Technician I role at Securitas Technology located?expand_more
Service Technician I at Securitas Technology is based in 327, William Street, Portland, Lower Connecticut River Valley Planning Region, Connecticut, 06480, United States. This is a on-site role.