Service Technician I
Not Disclosed•Full-TimeOn-site
location_on30, Elizabeth Street, West End North Historic District, Asylum Hill, Hartford, Connecticut, 06105, United States
Securitas Technology is a world-leading provider of integrated security solutions, protecting, connecting, and optimizing businesses of all sizes. With over 13,000 colleagues across 40 countries, our mission is to help make the world a safer place while delivering an unparalleled client experience. We power a connected ecosystem of health, safety, and security solutions through our people, knowledge, and technology.
Our service teams are dedicated to providing on-site support for Securitas Technology products. We serve countless long-term clients with a full portfolio of video, access, intrusion, fire, and integrated systems, ensuring the security of people, customers, and assets.
This position serves as the primary client contact for all post-installation issues regarding our systems and equipment. You will be responsible for ensuring application uptime and system performance by responding to trouble tickets and executing preventative maintenance tasks. The role involves diagnosing and resolving application issues both individually and as part of a team, performing routine configuration changes, and conducting pre-deployment end-to-end testing for upgrades.
In addition to technical troubleshooting, you will perform on-site installations of software upgrades and major modifications. A key part of your day will involve producing quality technical documentation that explains system deployment details to both technical and non-technical audiences, ensuring all system modifications are accurately tracked through our digital change control system.
We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
Work model: On-site
30, Elizabeth Street, West End North Historic District, Asylum Hill, Hartford, Connecticut, 06105, United States
Hartford, Connecticut
Experience with Bosch, Silent Knight fire alarm systems. Experience with Simplex, Notifier, Edwards, Siemens, or other commercial fire systems. NICET certification or State Fire License. ESA Certified Alarm Technician certification. NTS Certified Service Technician certification. Certifications in enterprise grade CCTV and Access Control.
Skills: C-5 Limited Electrical Contractor, C-6 Limited Journeyperson License, Low Voltage Equipment, Commercial Access Control, CCTV, Burglary Alarm, Intrusion Systems, Fire Alarms, Bosch, Silent Knight.
Education: High School diploma required or equivalent.