Service Technician I
Not Disclosed•Full-TimeOn-site
location_onHairdresser On Fire, 176, Broad Street, Broad Street Green Historic District, Windsor, Capitol Planning Region, Connecticut, 06095, United States
Securitas Technology is a world-leading provider of integrated security solutions, protecting, connecting, and optimizing businesses of all sizes. With over 13,000 colleagues across 40 countries, our purpose is to help make the world a safer place while delivering an unparalleled client experience. We power a connected ecosystem of health, safety, and security solutions through our people, knowledge, and technology.
We offer a full portfolio of video, access, intrusion, fire, and integrated systems. As a leading systems integrator and alarm monitoring company, we serve countless long-term clients with solutions that protect their people, customers, and assets.
Our service teams are dedicated to providing exceptional service on Securitas Technology products directly at client sites. This position serves as the primary point of contact for all post-installation issues regarding systems and equipment. Beyond troubleshooting, you will engage in special project work as needed, ensuring that our clients receive timely and effective support.
In this role, you will be responsible for responding to trouble tickets to maintain application uptime and system performance. You will work both individually and as part of a team to diagnose and resolve complex application issues. Your day will involve executing preventative maintenance tasks to maximize availability, performing routine configuration changes, and documenting all system modifications through a digital change control tracking system. Additionally, you will produce quality technical documentation for both technical and non-technical audiences and perform pre-deployment testing and on-site installations for software upgrades and major modifications.
We are a nationwide provider of security solutions and an equal opportunity employer committed to building a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we serve.
Work model: On-site
Hairdresser On Fire, 176, Broad Street, Broad Street Green Historic District, Windsor, Capitol Planning Region, Connecticut, 06095, United States
Windsor, Connecticut
Experience with Bosch, Silent Knight fire alarm systems. Experience with Simplex, Notifier, Edwards, Siemens, or other commercial fire systems. NICET certification or State Fire License. ESA Certified Alarm Technician certification. NTS Certified Service Technician certification. Certifications in enterprise grade CCTV and Access Control.
Skills: C-5 Limited Electrical Contractor, C-6 Limited Journeyperson License, Low Voltage Equipment, Commercial Access Control, CCTV, Burglary Alarm, Intrusion Systems, Fire Alarms, Bosch, Silent Knight.
Education: High School diploma required or equivalent.