Service Technician I
Not Disclosed•Full-TimeOn-site
location_on181, Standish Road, Coventry Lake, Coventry, Capitol Planning Region, Connecticut, 06238, United States
About the Team
Securitas Technology is a world-leading provider of integrated security solutions, protecting, connecting, and optimizing businesses of all sizes. With over 13,000 colleagues across 40 countries, our mission is to help make the world a safer place while delivering an unparalleled client experience. We power a connected ecosystem of health, safety, and security solutions through our people, knowledge, and technology.
Our service teams are dedicated to providing on-site support for Securitas Technology products. We serve countless long-term clients with solutions that protect their people, customers, and assets, ensuring the seamless operation of video, access, intrusion, fire, and integrated systems.
About the Role
This position serves as the primary client contact for all post-installation issues regarding our systems and equipment. You will be responsible for ensuring application uptime and system performance by responding to trouble tickets and diagnosing complex application issues. The role involves executing preventative maintenance to identify faults, performing routine configuration changes, and managing digital change control documentation.
You will also produce quality technical documentation for both technical and non-technical audiences, perform pre-deployment end-to-end testing for upgrades, and execute on-site installations of software modifications. This role requires a blend of technical expertise and strong communication skills to solve problems efficiently while maintaining a positive attitude and strong work ethic.
Company Culture & Values
As a nationwide provider of security solutions, we are an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
Benefits & Support
We offer comprehensive benefits to support our team, including paid company training, medical, dental, vision, and life insurance, and a 401K with a 60% match up to 6% of salary. Employees receive paid vacation, holiday, and sick time, along with educational assistance and exceptional growth opportunities. To facilitate your work, we provide a company vehicle, laptop, and cell phone, as well as a wide variety of employee discounts on travel and equipment.
Work location
Work model: On-site
181, Standish Road, Coventry Lake, Coventry, Capitol Planning Region, Connecticut, 06238, United States
Similar Job Opportunities
Skills, education and keywords
Skills: C-5 Limited Electrical Contractor, C-6 Limited Journeyperson License, Low Voltage Equipment, Commercial Access Control, CCTV, Burglary Alarm, Intrusion Systems, Fire Alarms, Bosch, Silent Knight.
Education: High School diploma required or equivalent.
Frequently asked questions about Service Technician I at Securitas Technology
What does a Service Technician I at Securitas Technology do?expand_more
A Service Technician I at Securitas Technology is responsible for the following: Respond to trouble tickets to ensure application uptime and system performance; Diagnose and resolve application issues individually and as a team; Execute preventative maintenance tasks to maximize application availability; and Document all system modifications through a digital change control tracking system.
What are the requirements for this Service Technician I role?expand_more
Securitas Technology is looking for candidates who meet the following requirements: High School diploma or equivalent; C-5 Limited Electrical Contractor or C-6 Limited Journeyperson License; Experience installing and troubleshooting low voltage equipment; Working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms; Working knowledge of network communications and IP addressing; and Strong working knowledge of Microsoft Office.
Where is the Service Technician I role at Securitas Technology located?expand_more
Service Technician I at Securitas Technology is based in 181, Standish Road, Coventry Lake, Coventry, Capitol Planning Region, Connecticut, 06238, United States. This is a on-site role.