Service Manager
Not Disclosed•Full-TimeOn-site
location_on3716, Latimer Street, Dallas, Dallas County, Texas, 75215, United States
Company Overview
Upchurch is a rapidly growing, full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has grown through both organic expansion and strategic acquisitions, establishing a strong reputation for quality, reliability, and service excellence.
We offer end-to-end solutions—from design and installation to ongoing maintenance and emergency support—helping clients maximize building performance, energy efficiency, and equipment lifespan.
About the Role
The Service Manager serves as the operational leader for our commercial service division, ensuring the delivery of mechanical services is executed efficiently, safely, and within budget. This role exists to bridge the gap between technical execution and client satisfaction, fostering a culture of continuous improvement.
In this position, you will collaborate closely with service technicians, sales teams, and other departments to maintain high service standards. You will be the primary point of contact for commercial clients, managing relationships and addressing concerns to ensure their needs are met. The day-to-day involves coordinating complex service schedules, dispatching technicians, and overseeing the resolution of emergency service calls. You will also play a key role in business development by identifying opportunities and assisting with proposals for service contracts, while ensuring all projects adhere to strict safety regulations and company standards.
Work location
Work model: On-site
3716, Latimer Street, Dallas, Dallas County, Texas, 75215, United States
Dallas, Texas
Key Responsibilities
- check_circleManage and oversee all aspects of commercial service operations including HVAC, plumbing, and mechanical systems
- check_circleCoordinate service schedules, dispatch technicians, and ensure timely project completion
- check_circleMonitor project budgets, control costs, and ensure profitability
- check_circleEnsure compliance with safety regulations and company standards
- check_circleDevelop and maintain strong relationships with commercial clients to ensure customer satisfaction
- check_circleSupervise and mentor service technicians by providing guidance, training, and performance feedback
- check_circleCollaborate with sales teams to identify business opportunities and assist with service contract proposals
- check_circleReview and approve work orders to ensure accuracy and completeness of all documentation
- check_circleManage emergency service calls and ensure appropriate resource allocation
- check_circleEnsure proper maintenance and inventory of service tools, vehicles, and equipment
Requirements
- verifiedBachelor's degree in construction management, mechanical engineering, or related field (preferred)
- verified10+ years of experience in mechanical services or commercial construction
- verified5 years in a management role
- verifiedValid driver's license
Nice to Have
Bachelor's degree in construction management, mechanical engineering, or related field. 10+ years of experience in mechanical services or commercial construction, with at least 5 years in a management role.
Benefits & Perks
check_circleHealth, dental, and vision insurancecheck_circlePaid time off and holiday paycheck_circleCertification assistance
