Service Delivery Representative — Salem, OR at Lumen

About Lumen

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you'll work on infrastructure customers rely on today and build for what's next, where performance, security, and resilience matter. This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you're ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win. To learn more about Life at Lumen and how we live the Lumen 8, please visit: jobs.lumen.com

Equal Employment Opportunity

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status. We do not tolerate unlawful discrimination in any employment decisions.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. Background results will be evaluated on a case-by-case basis.

Application Instructions

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Work location

Work model: Remote

2690, Ellis Avenue Northeast, Salem, Marion County, Oregon, 97301, United States

Salem, Oregon

Key Responsibilities

check_circleGuide customers through the Lumen implementation process for new orders
check_circleCoordinate internal resources to meet customer delivery dates
check_circlePlan and manage projects according to business and customer standards
check_circleManage collaboration with internal and external project units
check_circleManage order risk through comprehensive mitigation assessment and planning
check_circleCoordinate work efforts of multiple functional teams to meet milestones
check_circleTrack and measure implementation progress to provide project status updates
check_circleEscalate client-impacting issues as necessary
check_circleServe as the single point of contact for all implementation updates
check_circleSchedule and chair update meetings with stakeholders

Requirements

verifiedAssociate's degree or equivalent experience
verifiedProficient in Microsoft Office programs
verifiedITIL V2 / V3 knowledge preferred
verifiedWork authorization in the U.S.
verifiedWillingness to pass background screening

Nice to Have

PMP training (seeking project management related certification), ITIL V2 / V3 knowledge (seeking V3 certification), competency in one or more technical areas.

Benefits & Perks

check_circleComprehensive health, life, and voluntary lifestyle benefitscheck_circleShort-term incentives, long-term incentives, and sales compensation

Skills, education and keywords

Skills: Microsoft Office, PMP, Itil V2, Itil V3.

Education: Associate's degree or equivalent experience.

Frequently asked questions about Service Delivery Rep III at Lumen Technologies

What does a Service Delivery Rep III at Lumen Technologies do?expand_more

A Service Delivery Rep III at Lumen Technologies is responsible for the following: Guide customers through the Lumen implementation process for new orders; Coordinate internal resources to meet customer delivery dates; Plan and manage projects according to business and customer standards; and Manage collaboration with internal and external project units.

What are the requirements for this Service Delivery Rep III role?expand_more

To qualify for the Service Delivery Rep III at Lumen Technologies position, applicants should have: Associate's degree or equivalent experience; Proficient in Microsoft Office programs; ITIL V2 / V3 knowledge preferred; Work authorization in the U.S.; and Willingness to pass background screening.

Where is the Service Delivery Rep III role at Lumen Technologies located?expand_more

Service Delivery Rep III at Lumen Technologies is based in 2690, Ellis Avenue Northeast, Salem, Marion County, Oregon, 97301, United States. This is a remote role.

Is this Service Delivery Rep III job remote, hybrid, or on-site?expand_more

Lumen Technologies has listed this Service Delivery Rep III role as remote.

How much experience is required for this Service Delivery Rep III role?expand_more

Candidates for Service Delivery Rep III at Lumen Technologies should have mid level.

What skills do you need for the Service Delivery Rep III role at Lumen Technologies?expand_more

Key skills for Service Delivery Rep III at Lumen Technologies include Microsoft Office; PMP; Itil V2; and Itil V3.

What education is required for Service Delivery Rep III at Lumen Technologies?expand_more

Educational requirements for this role: Associate's degree or equivalent experience.

What category does the Service Delivery Rep III role belong to?expand_more

Service Delivery Rep III at Lumen Technologies is part of the customer services job category on Recrutus.

Service Delivery Rep III