What does a Service Associate at EōS Fitness do?

Day-to-day, the Service Associate at EōS Fitness will greet members and guests with a friendly and professional attitude; provide information about gym services, programs, and membership options; address member inquiries, concerns, and complaints promptly and professionally; and check-in members and guests using the gym's management system.

What are the requirements for this Service Associate role?

EōS Fitness is looking for candidates who meet the following requirements: Previous experience in customer service or front desk role; CPR certification required within 30 days of hire; Ability to lift more than 40 lbs; Ability to work evenings, weekends, and holidays; Proficiency in MS Office; and Familiarity with gym management software.

Where is the Service Associate role at EōS Fitness located?

Service Associate at EōS Fitness is based in Planifyr. This is a on-site role.

Is this Service Associate job remote, hybrid, or on-site?

EōS Fitness has listed this Service Associate role as on-site.

How much experience is required for this Service Associate role?

Candidates for Service Associate at EōS Fitness should have mid level.

What skills do you need for the Service Associate role at EōS Fitness?

Key skills for Service Associate at EōS Fitness include MS Office; GYM Management Software; and CPR Certification.

What category does the Service Associate role belong to?

Service Associate at EōS Fitness is part of the hospitality & catering job category on Recrutus.

Service Associate at EōS Fitness

About EōS Fitness

EōS Fitness is bold, upbeat, and motivating, both in our fitness routines and our work environment. Like our members, our employees know how to rise to a challenge and handle it head-on. Our Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this, we live by our Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

About the Role

As a Service Associate, you will report directly to the Operations Manager and serve as the face of our gym. Your mission is to be a great host, the members' best source of information, and a creator of a fun atmosphere for members, guests, and staff. Beyond greeting and directing people upon entry, you will act as a representative of our commitment to exceptional service.

You will handle member inquiries and requests, offering knowledgeable assistance to ensure every individual feels valued and supported in their fitness journey. While your duties encompass a broad spectrum, you will remain flexible and adaptive to the evolving needs of the gym, ensuring a welcoming and professional experience for everyone who walks through our doors.

Hiring Process

To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates. If you need assistance completing the application process or have questions regarding the accessibility of our website, please contact the Recruiting Help Line at recruitinghelpline@eosfitness.com or by calling 949.309.4182.

Equal Opportunity & Culture

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

We participate in the government eVerify program and adhere to all current company policies and standard operating procedures.

Work location

Work model: On-site

Planifyr

Key Responsibilities

check_circleGreet members and guests with a friendly and professional attitude
check_circleProvide information about gym services, programs, and membership options
check_circleAddress member inquiries, concerns, and complaints promptly and professionally
check_circleCheck-in members and guests using the gym's management system
check_circleOversee and manage check-in alerts and notifications
check_circleEnsure the front desk area is clean, organized, and stocked with necessary supplies
check_circleProcess payments for memberships, classes, and retail items
check_circleFollow safety protocols and procedures to ensure the well-being of all gym members and staff
check_circleMonitor and manage inventory levels for coolers, beverages, and bar items
check_circleSupport a clean and well-maintained facility by conducting gym walks and restocking supplies

Requirements

verifiedPrevious experience in customer service or front desk role
verifiedCPR certification required within 30 days of hire
verifiedAbility to lift more than 40 lbs
verifiedAbility to work evenings, weekends, and holidays
verifiedProficiency in MS Office
verifiedFamiliarity with gym management software

Nice to Have

Experience or strong interest in the fitness industry.

Benefits & Perks

check_circleFree membership for employee and one family membercheck_circleDiscounted Personal Training and merchandise including supplementscheck_circleEmployee referral programcheck_circleDaily Pay offered to access funds before paydayVacation, holiday, and sick pay

Service Associate