Service & Engagement Team Leader
Not Disclosed•Full-TimeOn-site
location_on2773, West Elm Street, Lima, American Township, Allen County, Ohio, 45805, United States
About Target
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture, creating an environment where team members can take care of themselves and their families. Target cares about and invests in its team members, offering comprehensive health benefits, 401(k) plans, employee discounts, and paid time off to support a balanced life.
About the Role
As a Service and Engagement Team Leader, you will be an advocate for the guest experience, empowering your team to welcome, thank, and exceed guest service expectations. No two days are ever the same, but your role centers on ensuring every team member understands and delivers on Target's guest experience commitments. You will lead a team of Guest Advocates, Service Advocates, and Front of Store Attendants, focusing on decreasing wait times, fostering friendly interactions, and driving loyalty.
You will actively observe and provide feedback, holding team members accountable while recognizing great moments. Your day will involve reviewing area metrics to identify opportunities for improvement, aligning the team on the right behaviors, and celebrating wins. You will also support Target Loyalty Programs, ensuring your team can educate guests on the suite of benefits that enhance their shopping experience. From managing pick-up and drive-up orders to resolving guest concerns with empathy and efficiency, you will help create an Easy, Inspiring, and Friendly environment for everyone.
Career Development
At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. This role provides the opportunity to gain expertise in guest service fundamentals, retail business operations, and team leadership. You will engage in meaningful development conversations, help close skill gaps through coaching, and receive training to master everything needed to succeed in this position.
Hiring Process
Target is committed to making the application process accessible to all. In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com.
Equal Opportunity Employer
Target is an equal opportunity employer. We are committed to creating a diverse and inclusive environment where all team members feel valued. We consider qualified applicants regardless of background, ensuring that our culture reflects the diverse communities we serve.
Work location
On-site
Similar Job Opportunities
Skills, education and keywords
Skills: Cash Register Operations, Cash Transactions, Handheld Scanners, Multiple Frequency Devices.
Education: High school diploma or equivalent required.
Frequently asked questions about Service & Engagement Team Leader at Target
What does a Service & Engagement Team Leader at Target do?expand_more
Day-to-day, the Service & Engagement Team Leader at Target will lead and coach a team of guest advocates and service advocates to exceed guest service expectations; evaluate candidates for open positions and develop a guest-centric team; oversee cash register operations and manage cash office processes as needed; and plan daily and weekly workloads to support business priorities and deliver sales goals.
What are the requirements for this Service & Engagement Team Leader role?expand_more
Target is looking for candidates who meet the following requirements: High school diploma or equivalent; Must be at least 18 years of age or older; Ability to communicate on multiple frequency devices and operate handheld scanners; Accurately handle cash register operations; Lift or move merchandise up to 44 pounds; and Climb up and down ladders.
Where is the Service & Engagement Team Leader role at Target located?expand_more
Service & Engagement Team Leader at Target is based in 2773, West Elm Street, Lima, American Township, Allen County, Ohio, 45805, United States. This is a on-site role.