Service Advisor
Not Disclosed•Full-TimeOn-site
location_onSouth College Road, Wilmington, New Hanover County, North Carolina, 28403, United States
About the Team
Hendrick Automotive Group is a family of dealerships built on a foundation of Servant Leadership, Integrity, and a Passion for Winning. Our Wilmington location is dedicated to providing exceptional service and vehicle maintenance for our community. We believe that diversity is strength and that treating our people with respect is the key to achieving at a high level.
About the Role
As a Service Advisor at our Wilmington dealership, you will serve as the vital link between our customers and our skilled technicians. Your mission is to ensure every vehicle is restored to its optimal condition while delivering a customer experience that exceeds expectations. You will work directly with customers to identify necessary maintenance, explain complex mechanical issues in clear terms, and schedule appointments that fit their lives.
In this role, you will compute accurate estimates for parts and labor, document all service details, and maintain high Customer Satisfaction Index (CSI) scores. You will foster a collaborative environment by communicating effectively between the service bay, the service manager, and the front office. Whether conducting road tests or inspecting vehicles, you will uphold our commitment to safety, continuous improvement, and accountability at all levels.
Hiring Process
Interested candidates should submit their application directly through our career portal. The selection process typically involves a review of your automotive or customer service background, followed by an interview focused on your interpersonal skills and alignment with our Core Values. We are looking for individuals who demonstrate enthusiasm for the customer experience and a willingness to learn.
Equal Opportunity Employer
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. We are committed to creating a diverse and inclusive workplace where everyone can thrive.
Work location
Work model: On-site
South College Road, Wilmington, New Hanover County, North Carolina, 28403, United States
Wilmington, North Carolina
Key Responsibilities
- check_circleIdentify required maintenance and repair services with customers and technicians
- check_circleAdvise customers on necessary and recommended vehicle services
- check_circleConduct road tests and inspect customer vehicles
- check_circleEstimate costs for mechanical, electrical, and other repairs
- check_circleEnter itemized estimates on service orders and explain costs to customers
- check_circleMaintain CSI scores at or above company standards
- check_circleSchedule service appointments and coordinate repair timelines
Requirements
- verifiedValid Driver's License
- verifiedAutomobile Salesperson License
- verifiedIntermediate skills in Microsoft Office products
- verifiedAbility and knowledge of the Dealership Management System
- verifiedPrevious experience in automotive or customer service industries
- verifiedWorking knowledge of the mechanical operations of vehicles
Nice to Have
Accounting, Business, Human Resources, or Information Technology field of study/work experience.
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office, Dealership Management System, Automotive, Customer Service, Accounting, Business, Human Resources, Information Technology, Valid Driver's License, Automobile Salesperson License.
Education: GED or High School Diploma desired; Associate Degree desired; Bachelor Degree desired.
Frequently asked questions about Service Advisor at Hendrick Automotive Group
What does a Service Advisor at Hendrick Automotive Group do?expand_more
A Service Advisor at Hendrick Automotive Group is responsible for the following: Identify required maintenance and repair services with customers and technicians; Advise customers on necessary and recommended vehicle services; Conduct road tests and inspect customer vehicles; and Estimate costs for mechanical, electrical, and other repairs.
What are the requirements for this Service Advisor role?expand_more
To qualify for the Service Advisor at Hendrick Automotive Group position, applicants should have: Valid Driver's License; Automobile Salesperson License; Intermediate skills in Microsoft Office products; Ability and knowledge of the Dealership Management System; Previous experience in automotive or customer service industries; and Working knowledge of the mechanical operations of vehicles.
Where is the Service Advisor role at Hendrick Automotive Group located?expand_more
Service Advisor at Hendrick Automotive Group is based in South College Road, Wilmington, New Hanover County, North Carolina, 28403, United States. This is a on-site role.
Is this Service Advisor job remote, hybrid, or on-site?expand_more
Hendrick Automotive Group has listed this Service Advisor role as on-site.
How much experience is required for this Service Advisor role?expand_more
Service Advisor at Hendrick Automotive Group typically requires 3–5 years of relevant experience at the mid level level.
What skills do you need for the Service Advisor role at Hendrick Automotive Group?expand_more
Key skills for Service Advisor at Hendrick Automotive Group include Microsoft Office; Dealership Management System; Automotive; Customer Service; Accounting; Business; Human Resources; and Information Technology.
What education is required for Service Advisor at Hendrick Automotive Group?expand_more
Educational requirements for this role: GED or High School Diploma desired; Associate Degree desired; and Bachelor Degree desired.
What category does the Service Advisor role belong to?expand_more
Service Advisor at Hendrick Automotive Group is part of the customer services job category on Recrutus.