Senior Marketing Manager Retention Execution
Not Disclosed•Full-TimeHybrid
location_onKilmayne Drive, Cary, Wake County, North Carolina, 27511, United States
About Verizon
When you join Verizon, you want more out of a career. A place to share your ideas freely—even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work, and play by connecting them to what brings them joy. We do what we love—driving innovation, creativity, and impact in the world.
Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting our communities and building trust in how we show up, everywhere and always. Want in? Join the #VTeamLife.
Work location
Work model: Hybrid
Kilmayne Drive, Cary, Wake County, North Carolina, 27511, United States
Cary, North Carolina
Key Responsibilities
- check_circleMonitor live performance to identify system breaks and minimize customer friction
- check_circleServe as first line of defense for execution errors and lead rapid response efforts
- check_circleExecute VBG retention strategies and drive end-to-end save journey work
- check_circleOrchestrate Defend programs across rep-facing and customer-facing systems
- check_circleConfigure offers and save actions within digital and CRM platforms
- check_circleCoordinate simultaneous campaign launches across CRM, Digital, Sales, and Care channels
- check_circleCollaborate with cross-functional teams to optimize process flows and save treatments
Requirements
- verifiedBachelor's degree or four or more years of work experience
- verifiedSix or more years of relevant experience
- verifiedExperience working with marketing research, research strategy, or consumer research methodologies
- verifiedSix or more years of experience in marketing operations, CRM execution, or churn management
Nice to Have
Master's degree in Business Administration, Finance, Marketing, or Analytics. Understanding of direct marketing and Sales best practices across key tactics (Email, Direct Mail, SMS, Digital, Outbound, etc). Understanding of key CRM and Sales platforms and systems (i.e., Adobe, Salesforce, Pega, and POS systems). Strong understanding of customer analytics and campaign success measures. Ability to translate complex ideas and express them in concise, simple-to-understand ways. Ability to work under pressure in a fast-paced environment and multitask across projects. Comfortable with continuously changing priorities. Strong analytical, problem-solving, and planning skills. Ability to interface with executive and C-suite leadership to develop and represent work.
Benefits & Perks
check_circleMedical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D, identity theft protection, pet insurance, and group home & auto insurancecheck_circleMatched 401(k) savings plancheck_circleUp to 8 company paid holidays per yearcheck_circleUp to 6 personal days per yearPaid parental leave
Similar Job Opportunities
Skills, education and keywords
Skills: Marketing Operations, CRM Execution, Churn Management, Marketing Research, Consumer Research Methodologies, Direct Marketing, Sales Best Practices, Email, Direct Mail, SMS.
Education: Bachelor's degree or four or more years of work experience; Master's degree in Business Administration, Finance, Marketing, or Analytics (preferred).
Frequently asked questions about Senior Marketing Manager Retention Execution at Verizon
What does a Senior Marketing Manager Retention Execution at Verizon do?expand_more
Day-to-day, the Senior Marketing Manager Retention Execution at Verizon will monitor live performance to identify system breaks and minimize customer friction; serve as first line of defense for execution errors and lead rapid response efforts; execute vbg retention strategies and drive end-to-end save journey work; and orchestrate defend programs across rep-facing and customer-facing systems.
What are the requirements for this Senior Marketing Manager Retention Execution role?expand_more
Verizon is looking for candidates who meet the following requirements: Bachelor's degree or four or more years of work experience; Six or more years of relevant experience; Experience working with marketing research, research strategy, or consumer research methodologies; and Six or more years of experience in marketing operations, CRM execution, or churn management.
Where is the Senior Marketing Manager Retention Execution role at Verizon located?expand_more
Senior Marketing Manager Retention Execution at Verizon is based in Kilmayne Drive, Cary, Wake County, North Carolina, 27511, United States. This is a hybrid role.
Is this Senior Marketing Manager Retention Execution job remote, hybrid, or on-site?expand_more
Verizon has listed this Senior Marketing Manager Retention Execution role as hybrid.
How much experience is required for this Senior Marketing Manager Retention Execution role?expand_more
Senior Marketing Manager Retention Execution at Verizon typically requires 6+ years of relevant experience at the senior level.
What skills do you need for the Senior Marketing Manager Retention Execution role at Verizon?expand_more
Key skills for Senior Marketing Manager Retention Execution at Verizon include Marketing Operations; CRM Execution; Churn Management; Marketing Research; Consumer Research Methodologies; Direct Marketing; Sales Best Practices; and Email.
What education is required for Senior Marketing Manager Retention Execution at Verizon?expand_more
Educational requirements for this role: Bachelor's degree or four or more years of work experience; and Master's degree in Business Administration, Finance, Marketing, or Analytics (preferred).
What category does the Senior Marketing Manager Retention Execution role belong to?expand_more
Senior Marketing Manager Retention Execution at Verizon is part of the pr, advertising & marketing job category on Recrutus.