Senior Manager

About EY

EY exists to build a better working world, helping to create long-term value for clients, people, and society. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate. We focus on high ethical standards and integrity, expecting all candidates to demonstrate these qualities. At EY, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you.

About the Role

In this Senior Manager position within Consulting, Business Consulting, Digital & Product Strategy, you will help clients define, evolve, and execute their digital vision, customer experience goals, and digital product strategies. You will act as a product advocate in the strategic design process, leading overall customer experience and digital strategy transformation.

Your day-to-day involves leading client deliverables such as customer personas, journey maps, technology enablement, and product roadmaps. You will apply design thinking techniques and product management principles to solve business problems with industry-leading solutions. A key part of the role is overseeing the implementation of product requirements for Point of Sale (POS) and commerce solutions, utilizing qualitative and quantitative research to inform data-driven decision-making.

You will lead engagement teams to manage client expectations in line with the overall digital and customer experience vision. This includes collaborating with technical architects, engineers, and design teams to build best-in-class solutions for clients across sectors like retail and quick-service restaurants. You will also translate business requirements and end-user needs into differentiated solutions, manage risk in service delivery, and generate new business opportunities.

Hiring Process

EY accepts applications for this position on an ongoing basis. If you can demonstrate that you meet the criteria, please apply online at ey.com/en_us/careers. Navigate to "Careers - Job Search," click "See All," and then select "Experienced Professionals" (Job Number: 1710553).

Culture & Inclusion

We are committed to a diverse and inclusive culture where you will be embraced for who you are and empowered to use your voice to help others find theirs. Our team-led and leader-enabled hybrid model expects most people in external, client-serving roles to work together in person 40-60% of the time over the course of an engagement or year. We offer a flexible vacation policy and a comprehensive benefits package to support your physical, financial, and emotional well-being.

Equal Opportunity

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. For those living in California, additional information is available on our careers site.