Senior Implementation Consultant — Dallas, TX at Hearst

The Opportunity

Homecare Homebase is searching for a Senior Implementation Consultant to act as an integral part of our clinical projects. This role ensures the successful implementation of our home health and hospice software, aiding our effort to provide quality implementations and ensure the adoption of our product in agencies across the country.

The Challenge

At Homecare Homebase, we help home health and hospice organizations across the nation overcome the business and technological challenges that stand in the way of patient care and efficiency. As a Senior Implementation Consultant, you will play an essential role in guiding our customers and internal training teams through the implementation methodology and deployment of the software for multi-site locations across the United States. Additionally, this role takes the lead on all actions and readiness as it relates to a customer's clinical setup and design.

Our Mission

Homecare Homebase's mission is to empower exceptional care among all the clients we serve. Founded in 1999, we are dedicated to helping our clients overcome business and technological challenges that stand in the way of clinical outcomes and operational efficiency. Our services are rooted in systems thinking and reach across the entire organization — from Intake to Discharge — to achieve transformative results.

Why Join Us

At Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff, as well as the patients they serve.

We live our CARES values: Care, Act, Respect, Excel, and Smile. President Luke Rutledge has continued the mission to create a culture that cares – one that appreciates and takes good care of its people. As a result, being an employee of HCHB feels like being a member of a big family. We value work-life balance because we know that happy employees create happy clients, offering a range of career opportunities to fit life's unique demands.

Application Instructions

Sound like a good fit? Please take a moment to apply for this position.

Important Note: This position does not provide sponsorship. All applicants should have the right to work in the US without immigration sponsorship.

Work location

Work model: On-site

5549, McCommas Boulevard, Dallas, Dallas County, Texas, 75206, United States

Dallas, Texas

Key Responsibilities

check_circleLead clients through Discovery, Design, Build, and Test phases of software implementation
check_circleServe as subject matter expert on the proper use of the Homecare Homebase application
check_circleSupport clients and internal teams during onsite and remote software deployment
check_circleAssist clients with change management efforts to ensure successful product adoption
check_circleCollaborate with internal leadership to maintain a template database of best practices
check_circleProvide feedback on team performance and mentor junior staff for professional growth
check_circleGuide customers toward established best practices for clinical operations setup
check_circleCommunicate deployment risks and customer needs to internal and external project teams
check_circleResearch customer inquiries and independently determine sources of technical issues

Requirements

verifiedBachelor's degree in business or related field or equivalent combination of some college and significant work experience
verified3+ years' experience in home health or hospice field
verifiedExperience in customer service/support or training on software applications
verifiedRight to work in the US without immigration sponsorship

Skills, education and keywords

Skills: Home Health, Hospice, Software Applications, Customer Service, Training, Data Functionality, Reporting.

Education: Bachelor's degree in business or related field, or equivalent experience.

Frequently asked questions about Senior Implementation Consultant, Clinical at Hearst

What does a Senior Implementation Consultant, Clinical at Hearst do?expand_more

Day-to-day, the Senior Implementation Consultant, Clinical at Hearst will lead clients through discovery, design, build, and test phases of software implementation; serve as subject matter expert on the proper use of the homecare homebase application; support clients and internal teams during onsite and remote software deployment; and assist clients with change management efforts to ensure successful product adoption.

What are the requirements for this Senior Implementation Consultant, Clinical role?expand_more

Hearst is looking for candidates who meet the following requirements: Bachelor's degree in business or related field or equivalent combination of some college and significant work experience; 3+ years' experience in home health or hospice field; Experience in customer service/support or training on software applications; and Right to work in the US without immigration sponsorship.

Where is the Senior Implementation Consultant, Clinical role at Hearst located?expand_more

Senior Implementation Consultant, Clinical at Hearst is based in 5549, McCommas Boulevard, Dallas, Dallas County, Texas, 75206, United States. This is a on-site role.

Is this Senior Implementation Consultant, Clinical job remote, hybrid, or on-site?expand_more

Hearst has listed this Senior Implementation Consultant, Clinical role as on-site.

How much experience is required for this Senior Implementation Consultant, Clinical role?expand_more

Senior Implementation Consultant, Clinical at Hearst typically requires 3+ years of relevant experience at the senior level.

What skills do you need for the Senior Implementation Consultant, Clinical role at Hearst?expand_more

Key skills for Senior Implementation Consultant, Clinical at Hearst include Home Health; Hospice; Software Applications; Customer Service; Training; Data Functionality; and Reporting.

What education is required for Senior Implementation Consultant, Clinical at Hearst?expand_more

Educational requirements for this role: Bachelor's degree in business or related field, or equivalent experience.

What category does the Senior Implementation Consultant, Clinical role belong to?expand_more

Senior Implementation Consultant, Clinical at Hearst is part of the customer services job category on Recrutus.

Senior Implementation Consultant, Clinical