Order Entry Representative
Not Disclosed•Full-TimeOn-site
location_on1769, San Jacinto Street, Downtown, Houston, Harris County, Texas, 77002, United States
Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls, and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles, and price points, remaining committed to beautiful design and, above all, a world-class customer experience.
This position serves as a vital link between our customers and our operations, responsible for collaborating with internal teams to ensure the accurate and timely processing of customer orders. You will manage a high volume of sales documents and complete essential post-sale administrative tasks. A significant portion of your day will involve supporting customers via phone and email, resolving routine service issues, and escalating complex matters as needed to uphold our high standard of customer satisfaction.
Success in this role is defined by your ability to effectively manage a high volume of documents throughout your shift, accurately review and process web orders daily, and efficiently handle returns. You will also be responsible for scheduling and contacting customers for LTL pick-ups, ensuring timely communication, and actively participating in training regarding our products, systems, and design. Throughout your tenure, you will exhibit professionalism with customers, team members, and leadership, working effectively within a team environment to accomplish organizational goals and resolve problems.
We are committed to fostering a culture of teamwork, cooperation, and dependability. Employees are expected to adhere to established Visual Comfort Company Values, demonstrating maturity in judgment, commitment, and punctuality. We believe in the power of collaboration to identify and resolve issues, ensuring that every team member contributes to a supportive and productive workplace.
We offer a competitive compensation plan and a comprehensive benefits package designed to support your well-being and growth. Our offerings include:
Candidates with a minimum of 6 months of previous experience in Visual Comfort Customer Service or equivalent experience are encouraged to apply. While a high school diploma is required, a 2 or 4-year college degree is preferred. Experience in the interior design, custom home building products, luxury home furnishings, or lighting industry is a plus. An equivalent combination of education and experience will be considered for this role.
To apply, please submit your resume and cover letter. We look forward to hearing from you.
Work model: On-site
1769, San Jacinto Street, Downtown, Houston, Harris County, Texas, 77002, United States
Houston, Texas
High school graduate, 2 or 4-year college graduate. Experience in interior design, custom home building products, luxury home furnishings and/or lighting industry.
Skills: CRM, Order Management Systems, Interior Design, Custom Home Building Products, Luxury Home Furnishings, Lighting Industry.
Education: High school graduate preferred; 4-year college graduate preferred.
Visual Comfort & Co., headquartered in Houston, TX, operates within the retail sector as a premier resource for decorative lighting, architectural lighting, and ceiling fans. The company partners with influential designers globally to curate an extensive portfolio of premium products that emphasize quality craftsmanship and longevity. This approach serves a diverse community including interior designers, architects, lighting specialists, builders, contractors, e-tailers, retailers, and end consumers who share a modern sensibility for great design.
The organization has expanded to offer one of the most expansive selections of lighting and fans available, organizing its vast inventory into curated collections such as Signature, Modern, Studio, Fan, and Architectural. This structure allows clients to easily identify specific products, styles, and price ranges suitable for projects of any size or type. The company maintains a unified brand identity while providing a representative range of products through both physical showrooms and online channels.
Visual Comfort & Co. is committed to supporting customers throughout their entire journey, from initial selection to final installation. The dedicated team provides exceptional support and personalized assistance to ensure satisfaction, striving to deliver a seamless and enjoyable experience. By combining a wide array of designer partnerships with comprehensive customer service, the company facilitates the elevation of built environments through distinctive design elements.
Browse more roles: All Visual Comfort & Co. jobs, customer services jobs on Recrutus.
Experience
0.5+ yrs (Entry Level)
Education
High school graduate preferred
Job Type
Full-Time
