Senior Delivery Consultant - Connect and Lex
Not Disclosed•Full-TimeOn-site
location_on301, Union Street, Central Business District, Belltown, Seattle, King County, Washington, 98101, United States
About the Team
The Amazon Web Services Professional Services (ProServe) team is a global organization of experts dedicated to helping customers realize their desired business outcomes through the AWS Cloud. We collaborate with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings designed to help customers achieve specific outcomes related to enterprise cloud adoption, supported by global specialty practices covering a variety of solutions, technologies, and industries.
AWS Global Services brings together experts from across AWS to help customers design, build, operate, and secure their cloud environments. From AWS Professional Services and Training and Certification to Support, Managed Services, and Security Assurance, we empower customers to innovate with emerging technologies, including Generative AI and Sovereign Cloud. You will join a diverse team of technical experts in dozens of countries, working to help customers achieve more with the AWS cloud.
About the Role
As a Delivery Consultant, you will serve as a trusted advisor to our customers, guiding them through their cloud journey with deep technical expertise and best practices. In this role, you will work closely with stakeholders to design, implement, and manage complex, scalable, and secure AWS solutions tailored to meet specific technical requirements and business objectives. Your day-to-day involves gathering requirements, assessing current infrastructure, and proposing effective migration strategies to AWS.
You will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project lifecycle. As a key player in driving customer success, you will provide technical guidance and troubleshooting support while sharing knowledge within the organization through mentoring, training, and creating reusable artifacts. This role requires a unique blend of contact center technology architecture and cloud expertise, focusing on NLP/NLU solutions, conversational AI frameworks, and the integration of generative AI into contact center environments to drive self-service experiences.
Work location
Work model: On-site
301, Union Street, Central Business District, Belltown, Seattle, King County, Washington, 98101, United States
Seattle, Washington
Key Responsibilities
- check_circleDesign and implement complex, scalable, and secure AWS solutions tailored to customer needs
- check_circleAct as a trusted advisor to customers on industry trends and emerging technologies
- check_circleProvide technical guidance and troubleshooting support throughout project delivery
- check_circleLead implementation processes ensuring adherence to best practices and risk management
- check_circleShare knowledge within the organization through mentoring, training, and creating reusable artifacts
- check_circleCollaborate with stakeholders to gather requirements and propose effective migration strategies
Requirements
- verifiedBachelor's degree in computer science, engineering, mathematics or equivalent
- verified5+ years of experience in cloud architecture and implementation
- verified5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer
- verified3+ years designing and implementing NLP/NLU solutions using conversational AI frameworks
- verified3+ years hands-on coding experience with REST APIs and web services
- verifiedKnowledge of security and compliance standards including HIPAA and GDPR
- verifiedAWS experience preferred
- verifiedAWS Professional level certifications preferred
- verifiedExperience with automation and scripting
- verifiedKnowledge of Amazon Connect or Amazon Lex capabilities
Nice to Have
AWS experience with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation). AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional). Experience with automation and scripting (e.g., Terraform, Python). Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills. Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation.
Benefits & Perks
check_circleHealth insurance including medical, dental, vision, prescription, Basic Life & AD&D, and supplemental life planscheck_circleEmployee Assistance Program (EAP), Mental Health Support, and Medical Advice Linecheck_circleFlexible Spending Accounts (FSA)check_circleAdoption and Surrogacy Reimbursement coverage401(k) matching
Similar Job Opportunities
Skills, education and keywords
Skills: Aws, Amazon Connect, Avaya, Cisco, Genesys, Nice Incontact, Salesforce, NLP, Nlu, Ivr.
Education: Bachelor's degree in computer science, engineering, mathematics or equivalent.
Frequently asked questions about Senior Delivery Consultant - Connect and Lex at Amazon
What does a Senior Delivery Consultant - Connect and Lex at Amazon do?expand_more
A Senior Delivery Consultant - Connect and Lex at Amazon is responsible for the following: Design and implement complex, scalable, and secure AWS solutions tailored to customer needs; Act as a trusted advisor to customers on industry trends and emerging technologies; Provide technical guidance and troubleshooting support throughout project delivery; and Lead implementation processes ensuring adherence to best practices and risk management.
What are the requirements for this Senior Delivery Consultant - Connect and Lex role?expand_more
To qualify for the Senior Delivery Consultant - Connect and Lex at Amazon position, applicants should have: Bachelor's degree in computer science, engineering, mathematics or equivalent; 5+ years of experience in cloud architecture and implementation; 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer; 3+ years designing and implementing NLP/NLU solutions using conversational AI frameworks; 3+ years hands-on coding experience with REST APIs and web services; and Knowledge of security and compliance standards including HIPAA and GDPR.
Where is the Senior Delivery Consultant - Connect and Lex role at Amazon located?expand_more
Senior Delivery Consultant - Connect and Lex at Amazon is based in 301, Union Street, Central Business District, Belltown, Seattle, King County, Washington, 98101, United States. This is a on-site role.
Is this Senior Delivery Consultant - Connect and Lex job remote, hybrid, or on-site?expand_more
Amazon has listed this Senior Delivery Consultant - Connect and Lex role as on-site.
How much experience is required for this Senior Delivery Consultant - Connect and Lex role?expand_more
Senior Delivery Consultant - Connect and Lex at Amazon typically requires 5+ years of relevant experience at the senior level.
What skills do you need for the Senior Delivery Consultant - Connect and Lex role at Amazon?expand_more
Key skills for Senior Delivery Consultant - Connect and Lex at Amazon include Aws; Amazon Connect; Avaya; Cisco; Genesys; Nice Incontact; Salesforce; and NLP.
What education is required for Senior Delivery Consultant - Connect and Lex at Amazon?expand_more
Educational requirements for this role: Bachelor's degree in computer science, engineering, mathematics or equivalent.
What category does the Senior Delivery Consultant - Connect and Lex role belong to?expand_more
Senior Delivery Consultant - Connect and Lex at Amazon is part of the it job category on Recrutus.