Senior Claims Representative — New Holland, PA at

About the Role

This position serves as a key decision-maker in the property claims department, responsible for adjusting and settling claims across all property lines of business. With settlement authority up to $40,000, the role ensures that losses are handled efficiently, fairly, and in strict compliance with company guidelines and the Unfair Claims Practices Act.

The role exists to maintain the integrity of the claims process while providing a seamless experience for claimants, insureds, and legal representatives. You will act as the primary point of contact for complex claims, managing the full lifecycle from initial investigation and coverage verification to final settlement or litigation management. This includes negotiating with claimants, attorneys, and third parties, as well as coordinating independent adjusters and appraisers when specialized expertise is required.

Day in the Life

Your work involves a dynamic mix of analytical evaluation and interpersonal negotiation. You will investigate and evaluate claims to determine proper settlement values, establishing and maintaining adequate reserves to protect the company's financial interests. A significant portion of your time will be dedicated to pursuing subrogation, salvage, and third-party liability contributions to recover costs.

You will serve as a mentor and resource for Claims Representatives, assisting supervisors in instructing the team on best practices. The role requires active participation in the broader insurance community through claims seminars, associations, and continuing education to stay current with industry laws and coverages. You will also be responsible for identifying and reporting potential fraud or questionable submissions to management.

Work Environment

This position requires the ability to work in an office environment with moderate noise levels, operating a computer for the majority of the day. The role involves moderate physical activity, including moving throughout the office to access materials and handling items weighing up to ten pounds. Flexibility is essential, as the role may require travel to organization offices in Pennsylvania, Ohio, and South Dakota, as well as visits to vendor work sites to assess damages firsthand.

Equal Opportunity Employer

We are committed to creating a diverse and inclusive environment. We consider qualified applicants regardless of background, race, color, religion, gender, sexual orientation, age, disability, or veteran status.

Work location

Work model: On-site

Portland Drive, New Holland, Lancaster County, Pennsylvania, 17557, United States

New Holland, Pennsylvania

Key Responsibilities

check_circleAdjust and settle property claims with settlement authority up to $40,000
check_circleVerify policy coverage on assigned losses
check_circleInvestigate and evaluate claims for proper settlement
check_circleNegotiate with claimants, insureds, and attorneys when necessary
check_circleAssign independent adjusters, appraisers, and staff Field Claims Representatives
check_circlePursue subrogation, salvage, and third-party liability contribution
check_circleManage claims that go to litigation
check_circleEstablish and maintain proper and adequate reserves on assigned claims
check_circleAssist Claims Supervisor and Manager in instructing Claims Representatives
check_circleReport claim complaints, questionable submissions, and possible fraud

Requirements

verifiedHigh School education required
verifiedFive to eight years of Property and Casualty claims experience required
verifiedThorough knowledge of Property and Casualty insurance coverages, terms and laws required
verifiedProficiency and knowledge of the Xactimate estimating platform preferred
verifiedAbility to learn the coverages of all insurance policies written by the company required
verifiedInvolvement in insurance related seminars and continuing education required

Nice to Have

Professional Property and Casualty claims designations. Proficiency and knowledge of the Xactimate estimating platform.

Company

Goodville Mutual Casualty Company

Industry

Insurance

Headquarters

New Holland, Pennsylvania

Open Roles

Working to earn your trust every day

Goodville Mutual Casualty Company, headquartered in New Holland, Pennsylvania, operates within the insurance industry as a provider of property and casualty coverage. Established in 1926 by a group of Mennonite residents, the organization was founded on the principle of mutual aid and bearing one another's burdens. While rooted in Anabaptist beliefs regarding service, the company expanded its mission to serve the wider community across eight states. Current offerings include automobile, home, small business, farm, and church insurance policies. The company maintains a significant operational footprint with annual revenues surpassing $182 million and total assets exceeding $405 million. This financial stability is supported by a long-standing network of professional independent agents. Goodville Mutual has consistently demonstrated strong financial performance, earning an A (Excellent) rating from A.M. Best for its ability to meet policy obligations. Additionally, the firm has appeared on Ward's Top 50 insurance companies list in the nation for 14 consecutive years, recognizing its consistency and superior long-term financial results. Goodville Mutual focuses on delivering comprehensive insurance products while adhering to biblical principles of love, justice, and integrity. The organization prioritizes financial strength and reliability for its policyholders, ensuring that coverage remains accessible and secure across its multi-state presence.

Skills, education and keywords

Skills: Xactimate, Property And Casualty Insurance.

Education: High School education required.

Frequently asked questions about Senior Claims Representative I at Goodville Mutual Casualty Company

What does a Senior Claims Representative I at Goodville Mutual Casualty Company do?expand_more

Day-to-day, the Senior Claims Representative I at Goodville Mutual Casualty Company will adjust and settle property claims with settlement authority up to $40,000; verify policy coverage on assigned losses; investigate and evaluate claims for proper settlement; and negotiate with claimants, insureds, and attorneys when necessary.

What are the requirements for this Senior Claims Representative I role?expand_more

To qualify for the Senior Claims Representative I at Goodville Mutual Casualty Company position, applicants should have: High School education required; Five to eight years of Property and Casualty claims experience required; Thorough knowledge of Property and Casualty insurance coverages, terms and laws required; Proficiency and knowledge of the Xactimate estimating platform preferred; Ability to learn the coverages of all insurance policies written by the company required; and Involvement in insurance related seminars and continuing education required.

Where is the Senior Claims Representative I role at Goodville Mutual Casualty Company located?expand_more

Senior Claims Representative I at Goodville Mutual Casualty Company is based in Portland Drive, New Holland, Lancaster County, Pennsylvania, 17557, United States. This is a on-site role.

Is this Senior Claims Representative I job remote, hybrid, or on-site?expand_more

Goodville Mutual Casualty Company has listed this Senior Claims Representative I role as on-site.

How much experience is required for this Senior Claims Representative I role?expand_more

Candidates for Senior Claims Representative I at Goodville Mutual Casualty Company should have senior.

What skills do you need for the Senior Claims Representative I role at Goodville Mutual Casualty Company?expand_more

Key skills for Senior Claims Representative I at Goodville Mutual Casualty Company include Xactimate; and Property And Casualty Insurance.

What education is required for Senior Claims Representative I at Goodville Mutual Casualty Company?expand_more

Educational requirements for this role: High School education required.

What category does the Senior Claims Representative I role belong to?expand_more

Senior Claims Representative I at Goodville Mutual Casualty Company is part of the accounting & finance job category on Recrutus.

About Goodville Mutual Casualty Company

The company maintains a significant operational footprint with annual revenues surpassing $182 million and total assets exceeding $405 million. This financial stability is supported by a long-standing network of professional independent agents. Goodville Mutual has consistently demonstrated strong financial performance, earning an A (Excellent) rating from A.M. Best for its ability to meet policy obligations. Additionally, the firm has appeared on Ward's Top 50 insurance companies list in the nation for 14 consecutive years, recognizing its consistency and superior long-term financial results.

Goodville Mutual focuses on delivering comprehensive insurance products while adhering to biblical principles of love, justice, and integrity. The organization prioritizes financial strength and reliability for its policyholders, ensuring that coverage remains accessible and secure across its multi-state presence.

Browse more roles: All Goodville Mutual Casualty Company jobs, accounting & finance jobs on Recrutus.

Senior Claims Representative I