Senior Banker II

About Bank of America

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career, and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness.

We value the unique perspectives individuals bring from all backgrounds and career paths. These journeys foster resilience, leadership, and innovation, strengthening our workforce and positively impacting the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

About the Role

This role is designed to help uncover the personal banking needs of both individual and small business clients, offering appropriate solutions and connecting clients to specialists. You will be the face of the bank, balancing service requests with transactional activities delivered in-person or via inbound calls.

Your day will involve proactively connecting with clients, conducting consistent follow-up routines, and handling complex and diverse client engagements. You will partner with teams to provide financial center clients with both consumer and small business solutions, helping them navigate their unique life priorities. By leveraging your expertise, you will assist, educate, and train clients on conducting simple transactions through self-service technologies, optimizing the client experience while delivering operational excellence and accuracy.

Hiring Process & Application

To join our team, please apply through the official Bank of America careers portal. Our interview process is designed to assess your fit for our culture and your ability to deliver on our mission. We look for enthusiastic, self-starters who are passionate about improving our clients' financial lives.

Equal Opportunity & Culture

Bank of America is an Equal Opportunity Employer. We consider qualified applicants regardless of background, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive environment where everyone can thrive.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.