Segment Marketing Manager, Senior Associate
Not Disclosed•Full-TimeOn-site
location_on709, Cherrington Road, Westerville, Sharon, Franklin County, Ohio, 43081, United States
About the Team
Chase is a leading financial services firm helping nearly half of America's households and small businesses achieve their financial goals. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We support small businesses, nonprofits, and cities by delivering solutions that solve all their financial needs.
About the Role
As the voice of the customer for our Starter & Lower Mass segments, you will translate customer habits, wants, and needs into winning positioning, product launches, and test-and-learn agendas. This role exists to ensure that customer needs drive decisions and that every interaction is accountable to outcomes that move the business.
You will drive roadmap development, product messaging, and retention levers based on business objectives and deep customer insights. In this position, you will act as a change agent, leading product and marketing transformation while orchestrating channel strategies across owned, paid, and earned media. Your day-to-day involves partnering with Product, Research, Analytics, and Field teams to scope experience improvements, managing stakeholder communications with data-backed storytelling, and leading a cross-functional team through the entire customer journey—from awareness and consideration to ongoing engagement and retention.
Hiring Process
Candidates selected for this role will engage in a structured interview process designed to assess strategic thinking, storytelling capabilities, and cultural fit. The process typically includes an initial screening, followed by deeper discussions on past experiences and scenario-based problem solving. Finalists will meet with key stakeholders to discuss how their approach aligns with our mission to put customers at the heart of everything we do.
Our Culture & Commitment
We recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, or disability. We also make reasonable accommodations for applicants' and employees' religious practices, beliefs, mental health, or physical disability needs.
Work location
Work model: On-site
709, Cherrington Road, Westerville, Sharon, Franklin County, Ohio, 43081, United States
Westerville, Ohio
Key Responsibilities
- check_circleOwn the end-to-end customer journey and set journey-stage KPIs aligned to business OKRs
- check_circleDefine segment strategy, target customer definition, jobs to be done, and messaging architecture
- check_circleTranslate segment insights into product marketing opportunities and influence roadmap prioritization
- check_circleLead go-to-market for new products and features, including positioning, narrative, and launch plans
- check_circleDrive a cross-functional team delivering marketing across the customer journey from awareness to retention
- check_circlePartner with Product, Research, Analytics, and Field teams to scope and deliver experience improvements
- check_circleTrack segment performance and communicate progress to leadership with data-backed storytelling
- check_circleConduct competitive and market analyses to sharpen differentiation and inform positioning
Requirements
- verified5+ years of marketing experience
- verified4-year degree in Marketing/Advertising/Communications/Digital-Technology/Business Management
- verifiedHigh proficiency in Microsoft Excel and PowerPoint
Nice to Have
5+ years of marketing experience with strategy-role expertise. Strong storytelling ability across written and verbal communication. Holistic thinker capable of managing multiple initiatives and meeting tight deadlines. Strong analytical, problem-solving, and planning skills. Proven influencer and self-starter with a track record of driving results. Comfortable in a highly matrixed organization and adapting to changing priorities. Excellent presentation skills. High proficiency in Microsoft Excel and PowerPoint. 4-year degree in Marketing, Advertising, Communications, Digital-Technology, or Business Management.
Benefits & Perks
check_circleComprehensive health care coveragecheck_circleOn-site health and wellness centerscheck_circleRetirement savings plancheck_circleBackup childcareTuition reimbursement
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Excel, Microsoft Powerpoint.
Education: 4-year degree in Marketing/Advertising/Communications/Digital-Technology/Business Management preferred.
Frequently asked questions about Segment Marketing Manager, Senior Associate at JPMorganChase
What does a Segment Marketing Manager, Senior Associate at JPMorganChase do?expand_more
Day-to-day, the Segment Marketing Manager, Senior Associate at JPMorganChase will own the end-to-end customer journey and set journey-stage kpis aligned to business okrs; define segment strategy, target customer definition, jobs to be done, and messaging architecture; translate segment insights into product marketing opportunities and influence roadmap prioritization; and lead go-to-market for new products and features, including positioning, narrative, and launch plans.
What are the requirements for this Segment Marketing Manager, Senior Associate role?expand_more
To qualify for the Segment Marketing Manager, Senior Associate at JPMorganChase position, applicants should have: 5+ years of marketing experience; 4-year degree in Marketing/Advertising/Communications/Digital-Technology/Business Management; and High proficiency in Microsoft Excel and PowerPoint.
Where is the Segment Marketing Manager, Senior Associate role at JPMorganChase located?expand_more
Segment Marketing Manager, Senior Associate at JPMorganChase is based in 709, Cherrington Road, Westerville, Sharon, Franklin County, Ohio, 43081, United States. This is a on-site role.
Is this Segment Marketing Manager, Senior Associate job remote, hybrid, or on-site?expand_more
JPMorganChase has listed this Segment Marketing Manager, Senior Associate role as on-site.
How much experience is required for this Segment Marketing Manager, Senior Associate role?expand_more
Segment Marketing Manager, Senior Associate at JPMorganChase typically requires 5+ years of relevant experience at the senior level.
What skills do you need for the Segment Marketing Manager, Senior Associate role at JPMorganChase?expand_more
Key skills for Segment Marketing Manager, Senior Associate at JPMorganChase include Microsoft Excel; and Microsoft Powerpoint.
What education is required for Segment Marketing Manager, Senior Associate at JPMorganChase?expand_more
Educational requirements for this role: 4-year degree in Marketing/Advertising/Communications/Digital-Technology/Business Management preferred.
What category does the Segment Marketing Manager, Senior Associate role belong to?expand_more
Segment Marketing Manager, Senior Associate at JPMorganChase is part of the pr, advertising & marketing job category on Recrutus.