Security Operations Center SOC - Operator
Not Disclosed•Full-TimeOn-site
location_onGranchina, Calle Guayama, 00917, United States
About the Team
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone—of every race, gender, sexuality, age, location, and income—deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.
About the Role
The SOC Operator safeguards people, assets, and operations by monitoring, investigating, and coordinating responses to intrusion alarms, AI-based camera alerts, access control events, and live surveillance feeds within a 24/7 operational environment. This role requires continuous situational awareness and sound judgment under pressure to validate alerts and minimize false positives while coordinating timely responses per established standard operating procedures (SOPs).
You will operate effectively in a high-stakes Security Operations Center, maintaining a high level of alertness during extended monitoring periods. Your day will involve triaging critical events, dispatching on-site security or facilities teams, and collaborating with internal partners such as Corporate Security, Facilities, IT, and Executive Protection. You will serve as a critical link in our security ecosystem, ensuring that sensitive information is handled with discretion and that all incidents are documented with precision to support audits and continuous improvement.
Hiring Process
Candidates must complete an English proficiency assessment after submitting their application. Successful applicants will be required to pass a drug test before beginning employment.
Equal Opportunity & Culture
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law. Qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
We are committed to a culture of inclusion where talented peers collaborate to advance health optimization. We believe in providing clear direction on what it takes to succeed in your role while offering development opportunities for other roles you may be interested in.
Work location
Work model: On-site
Granchina, Calle Guayama, 00917, United States
Key Responsibilities
- check_circleTriage and validate alerts to determine root cause using camera views and access logs
- check_circleDispatch on-site security, facilities, or maintenance and notify law enforcement as needed
- check_circleCreate accurate incident reports, alarm tickets, and shift logs aligned to SOPs
- check_circleMaintain chain-of-custody for evidence and ensure records are retained per policy
- check_circleCollaborate with internal teams and external partners during critical incidents
- check_circleMonitor intrusion alarms, AI video analytics, access control events, and live surveillance feeds
- check_circleSupport audits and metrics reporting including acknowledgment and resolution times
Requirements
- verified1+ years of experience in a Security Operations Center, control room, emergency communications center, or 24/7 operational environment
- verifiedProficiency with intrusion alarm systems, VMS/CCTV, and AI-driven video analytics platforms
- verifiedFluency in English and Spanish
- verifiedAbility to work rotating shifts (nights/weekends/holidays)
- verifiedDemonstrated commitment to confidentiality and appropriate handling of sensitive information
Nice to Have
Experience coordinating with Executive Protection, facilities, IT, and public safety partners. Experience supporting enterprise level or multi-site security operations. Exposure to performance metrics, SLAs, or compliance operational environments. Familiarity with access control systems, badge event review, and alarm/video integration workflows.
Similar Job Opportunities
Frequently asked questions about Security Operations Center SOC - Operator at UnitedHealth Group
What does a Security Operations Center SOC - Operator at UnitedHealth Group do?expand_more
In this Security Operations Center SOC - Operator at UnitedHealth Group role, you will triage and validate alerts to determine root cause using camera views and access logs; dispatch on-site security, facilities, or maintenance and notify law enforcement as needed; create accurate incident reports, alarm tickets, and shift logs aligned to sops; and maintain chain-of-custody for evidence and ensure records are retained per policy.
What are the requirements for this Security Operations Center SOC - Operator role?expand_more
To qualify for the Security Operations Center SOC - Operator at UnitedHealth Group position, applicants should have: 1+ years of experience in a Security Operations Center, control room, emergency communications center, or 24/7 operational environment; Proficiency with intrusion alarm systems, VMS/CCTV, and AI-driven video analytics platforms; Fluency in English and Spanish; Ability to work rotating shifts (nights/weekends/holidays); and Demonstrated commitment to confidentiality and appropriate handling of sensitive information.
Where is the Security Operations Center SOC - Operator role at UnitedHealth Group located?expand_more
Security Operations Center SOC - Operator at UnitedHealth Group is based in Granchina, Calle Guayama, 00917, United States. This is a on-site role.
Is this Security Operations Center SOC - Operator job remote, hybrid, or on-site?expand_more
UnitedHealth Group has listed this Security Operations Center SOC - Operator role as on-site.
How much experience is required for this Security Operations Center SOC - Operator role?expand_more
Security Operations Center SOC - Operator at UnitedHealth Group typically requires 1+ years of relevant experience at the entry level level.
What skills do you need for the Security Operations Center SOC - Operator role at UnitedHealth Group?expand_more
Key skills for Security Operations Center SOC - Operator at UnitedHealth Group include Intrusion Alarm Systems; VMS; CCTV; Ai-Driven Video Analytics Platforms; Access Control Systems; Hipaa; English; and Spanish.
What category does the Security Operations Center SOC - Operator role belong to?expand_more
Security Operations Center SOC - Operator at UnitedHealth Group is part of the it job category on Recrutus.