Security Host/Hostess — Kapolei, HI at 'Alohilani

About the Team

Join the magic at Aulani, A Disney Resort and Spa in Hawaii. Our mission is to provide a safe and secure environment that enables our guests, cast members, and vendors to fully experience the wonder of Disney. As part of our security team, you play a vital role in maintaining order and ensuring the well-being of everyone on our property.

About the Role

As a Security Host/Hostess, you will be a first responder dedicated to protecting life and property while delivering the exceptional service Disney is known for. Your day will involve a mix of proactive patrols and responsive action. You will conduct interior and exterior foot patrols to identify potential hazards, monitor CCTV systems for unusual activity, and issue badges to contractors and visitors.

When emergencies arise, you will be trained to respond calmly and effectively to situations ranging from medical incidents to safety threats. This includes performing CPR, using AEDs, and managing fire extinguisher procedures. You will also handle investigations by evaluating scenes, interviewing witnesses, and documenting incidents. Beyond security enforcement, you will serve as a resource for guests, providing accurate information on directions and hours of operation, escorting guests to parking lots, and assisting with lost and found inquiries.

Hiring Process

Candidates with a valid State of Hawaii Guard Card and relevant first responder experience are encouraged to apply. The hiring range for this position in Hawaii is $29.00 per hour, with the actual offer varying based on geographic region, knowledge, skills, and experience. For more details on our comprehensive benefits, including full healthcare coverage and tuition assistance, please visit our careers website.

Equal Opportunity

Disney is an equal opportunity employer. We consider qualified applicants regardless of background, race, color, religion, gender, national origin, age, disability, or veteran status.

Work location

Work model: On-site

Welo Street, Makakilo City, Kapolei, Honolulu County, Hawaii, 96707, United States

Kapolei, Hawaii

Key Responsibilities

check_circlePerform protective and enforcement functions in a courteous and professional manner
check_circleEvaluate situations and make logical decisions while maintaining a calm demeanor
check_circleMaintain order in the Resort while attending to the needs of guests, cast members and vendors
check_circleCoordinate expedient response to emergency conditions such as fire, alarms and safety hazards
check_circleHandle violations of Resort policy, civil laws and undesired conduct
check_circleWork with technology to detect and respond to safety systems
check_circleProvide cash escorts for cashiers to/from cash room to their work station
check_circleRespond to security and emergency calls and prioritize work in a timely manner
check_circleUse complex consoles to receive calls and dispatch assistance while maintaining logs
check_circleIssue contractor and visitor badges
check_circleMonitor Closed Circuit Television (CCTV) system for unusual activity and dispatch via two-way radio
check_circleProvide accurate information to guests, cast members and vendors seeking directions and hours of operation

Requirements

verifiedHigh school diploma or equivalent
verifiedMust be at least 18 years of age
verifiedValid State of Hawaii Guard Card
verifiedKeyboarding skills 25 WPM
verifiedFull availability seven days per week
verifiedAssociates Degree or higher in Criminal Justice, Private Investigations, Homeland Security, Emergency Management and/or Emergency Medical Services (Preferred)
verifiedStrong understanding of Hawaii Revised Statutes (Preferred)
verifiedKnowledge of Hawaiian/ Japanese language (Preferred)

Nice to Have

Associates Degree or higher in Criminal Justice, Private Investigations, Homeland Security, Emergency Management and/or Emergency Medical Services. Strong understanding of Hawaii Revised Statutes, particularly those that apply to Hotel/Resort destinations. Knowledge of Hawaiian or Japanese language.

Benefits & Perks

check_circle100% full coverage of healthcare for you and your eligible dependentscheck_circleTuition paid upfront at network schoolscheck_circleFree lunchcheck_circleFree parkingFree theme park admission

Skills, education and keywords

Skills: CPR, Aed, Stop The Bleed Training, Fire Extinguisher Procedures, Investigation Skills, Microsoft Office, CCTV, Two-Way Radio, Hawaiian, Japanese.

Education: High school diploma or equivalent required; Associates Degree in Criminal Justice preferred.

Frequently asked questions about Security Host/Hostess - Full-Time at 'Alohilani Resort Waikiki Beach

What does a Security Host/Hostess - Full-Time at 'Alohilani Resort Waikiki Beach do?expand_more

Day-to-day, the Security Host/Hostess - Full-Time at 'Alohilani Resort Waikiki Beach will perform protective and enforcement functions in a courteous and professional manner; evaluate situations and make logical decisions while maintaining a calm demeanor; maintain order in the resort while attending to the needs of guests, cast members and vendors; and coordinate expedient response to emergency conditions such as fire, alarms and safety hazards.

What are the requirements for this Security Host/Hostess - Full-Time role?expand_more

To qualify for the Security Host/Hostess - Full-Time at 'Alohilani Resort Waikiki Beach position, applicants should have: High school diploma or equivalent; Must be at least 18 years of age; Valid State of Hawaii Guard Card; Keyboarding skills 25 WPM; Full availability seven days per week; and Associates Degree or higher in Criminal Justice, Private Investigations, Homeland Security, Emergency Management and/or Emergency Medical Services (Preferred).

Where is the Security Host/Hostess - Full-Time role at 'Alohilani Resort Waikiki Beach located?expand_more

Security Host/Hostess - Full-Time at 'Alohilani Resort Waikiki Beach is based in Welo Street, Makakilo City, Kapolei, Honolulu County, Hawaii, 96707, United States. This is a on-site role.

Is this Security Host/Hostess - Full-Time job remote, hybrid, or on-site?expand_more

'Alohilani Resort Waikiki Beach has listed this Security Host/Hostess - Full-Time role as on-site.

How much experience is required for this Security Host/Hostess - Full-Time role?expand_more

Candidates for Security Host/Hostess - Full-Time at 'Alohilani Resort Waikiki Beach should have mid level.

What skills do you need for the Security Host/Hostess - Full-Time role at 'Alohilani Resort Waikiki Beach?expand_more

Key skills for Security Host/Hostess - Full-Time at 'Alohilani Resort Waikiki Beach include CPR; Aed; Stop The Bleed Training; Fire Extinguisher Procedures; Investigation Skills; Microsoft Office; CCTV; and Two-Way Radio.

What education is required for Security Host/Hostess - Full-Time at 'Alohilani Resort Waikiki Beach?expand_more

Educational requirements for this role: High school diploma or equivalent required; and Associates Degree in Criminal Justice preferred.

What category does the Security Host/Hostess - Full-Time role belong to?expand_more

Security Host/Hostess - Full-Time at 'Alohilani Resort Waikiki Beach is part of the customer services job category on Recrutus.

Security Host/Hostess - Full-Time