Seasonal Concierge
Not Disclosed•TemporaryOn-site
location_onNapa County, California, United States
About the Role
As the first point of contact for visitors to Mumm Napa, the Concierge plays a pivotal role in shaping the guest experience from the moment they arrive. This position is dedicated to providing a warm, professional, and gracious welcome that sets the tone for the entire visit. You will serve as an outstanding ambassador for the Mumm Napa brand, ensuring every guest feels valued and informed.
In this fast-paced seasonal role, you will coordinate the flow of guests to various venues and experiences, managing reservations and seating with precision. Beyond logistics, you will act as a knowledgeable guide, offering personalized recommendations for wine experiences, local attractions, and dining. Your ability to multitask and maintain a big-picture perspective while attending to minute details will be essential in creating memorable interactions and fostering guest loyalty.
This is a seasonal position running from June through October, with a schedule of Saturday through Wednesday.
About the Team
You will be joining the Marketing department at Mumm Napa, working seamlessly with front-of-house and back-of-house teams to ensure smooth operations. Your collaboration will be key to delivering timely service and a cohesive experience for every visitor.
Equal Opportunity
Trinchero Family Estates provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment.
Work location
Work model: On-site
Napa County, California, United States
California
Key Responsibilities
- check_circleGreet visitors warmly and provide personalized recommendations for wine experiences
- check_circleCoordinate special guest requests such as dietary restrictions and seating preferences
- check_circleProvide comprehensive information about Mumm Napa, wines, events, and merchandise
- check_circleAssist guests with tailored recommendations for local attractions and dining
- check_circleCollaborate with front and back of house teams to ensure smooth operations
- check_circleProcess routine transactions in the wine shop using the point-of-sale system
- check_circleMaintain a clean and organized reception area to present a professional image
- check_circleStrategically seat guests using table management software to minimize wait times
- check_circleOffer gracious farewells to guests and invite them to return
- check_circleMaintain and organize wait lists while notifying guests of table availability
- check_circleManage reservation processes including booking, modifications, and accurate data entry
- check_circleHandle guest feedback and complaints professionally and escalate issues as needed
Requirements
- verifiedMust be at least 21 years of age
- verifiedHigh school diploma or equivalent
- verifiedPrevious experience in a fast-paced, high-end hospitality environment
- verifiedCurrent driver's license
Nice to Have
2 to 5 years' experience as a fine dining restaurant or luxury hotel host/hostess or concierge. Intermediate computer skills with experience in CRM, database systems, or restaurant reservations/table management systems. Foreign language skills. A degree in hospitality, tourism, or a related field. Knowledge of wine and wine production. In-depth knowledge of local Napa Valley attractions, wineries, restaurants, and hotels.
Similar Job Opportunities
Skills, education and keywords
Skills: English, CRM, Database System, Restaurant Reservations, Table Management System, Commerce7.
Education: High school diploma or equivalent required.
Frequently asked questions about Seasonal Concierge at Trinchero Family Estates
What does a Seasonal Concierge at Trinchero Family Estates do?expand_more
A Seasonal Concierge at Trinchero Family Estates is responsible for the following: Greet visitors warmly and provide personalized recommendations for wine experiences; Coordinate special guest requests such as dietary restrictions and seating preferences; Provide comprehensive information about Mumm Napa, wines, events, and merchandise; and Assist guests with tailored recommendations for local attractions and dining.
What are the requirements for this Seasonal Concierge role?expand_more
To qualify for the Seasonal Concierge at Trinchero Family Estates position, applicants should have: Must be at least 21 years of age; High school diploma or equivalent; Previous experience in a fast-paced, high-end hospitality environment; and Current driver's license.
Where is the Seasonal Concierge role at Trinchero Family Estates located?expand_more
Seasonal Concierge at Trinchero Family Estates is based in Napa County, California, United States. This is a on-site role.
Is this Seasonal Concierge job remote, hybrid, or on-site?expand_more
Trinchero Family Estates has listed this Seasonal Concierge role as on-site.
How much experience is required for this Seasonal Concierge role?expand_more
Seasonal Concierge at Trinchero Family Estates typically requires 2–5 years of relevant experience at the mid level level.
What skills do you need for the Seasonal Concierge role at Trinchero Family Estates?expand_more
Key skills for Seasonal Concierge at Trinchero Family Estates include English; CRM; Database System; Restaurant Reservations; Table Management System; and Commerce7.
What education is required for Seasonal Concierge at Trinchero Family Estates?expand_more
Educational requirements for this role: High school diploma or equivalent required.
What category does the Seasonal Concierge role belong to?expand_more
Seasonal Concierge at Trinchero Family Estates is part of the hospitality & catering job category on Recrutus.
About Trinchero Family Estates
Trinchero Family Estates operates within the beverage manufacturing industry, specializing in wine and spirits production. Headquartered in St. Helena, California, the organization traces its origins to the Napa Valley over 75 years ago when Mario Trinchero and his family relocated from New York. The company maintains a strong multi-generational presence, with approximately 25 percent of its workforce comprising family members who have remained employed for the last two decades. This longevity reflects a deep-rooted commitment to family values and operational stability within the region.
The company focuses on the health and well-being of its employees, offering a comprehensive benefits package designed to support staff growth and retention. These programs are structured to be competitive and thorough, aligning with the organization's history of prioritizing family welfare. Trinchero Family Estates continues to build upon its legacy by fostering an environment where long-term employment is common and valued. The business serves the broader beverage sector through its established production capabilities and dedication to maintaining family traditions in modern manufacturing.
Browse more roles: All Trinchero Family Estates jobs, hospitality & catering jobs on Recrutus.