Sales Support Specialist
Not Disclosed•Full-TimeOn-site
location_on7307, Avon Belden Road, Shawville Station, North Ridgeville, Lorain County, Ohio, 44039, United States
About the Role
The Sales Support Specialist serves as the primary internal liaison for field Sales Professionals and Sales Managers, acting as the critical bridge between Operations and the sales team. This role is essential for overseeing the entire order lifecycle—from entry to delivery—ensuring strict compliance with company policies while strategically managing order flow to maximize on-time delivery.
Beyond administrative oversight, the Specialist functions as an analytical partner, evaluating individual sales representative performance and providing targeted training on tools like the Sales Portal to drive efficiency. The position requires a proactive approach to resolving system roadblocks, managing pricing exceptions, and troubleshooting complex customer order issues both before and after equipment leaves the facility.
Work location
Work model: On-site
7307, Avon Belden Road, Shawville Station, North Ridgeville, Lorain County, Ohio, 44039, United States
North Ridgeville, Ohio
Key Responsibilities
- check_circleOversee the entire order process from entry to delivery to ensure compliance
- check_circleManage order flow and prioritize lists to enhance on-time delivery
- check_circleResolve order holds including credit, PO, artwork, and incomplete orders
- check_circleTrain Sales Professionals on Sales Portal tools for self-service and efficiency
Similar Job Opportunities
Skills, education and keywords
Skills: MS Office, MS Excel, Sap.
Education: Associate's or better required, or equivalent combination of education, training, and related experience.
Frequently asked questions about Sales Support Specialist at Riddell
What does a Sales Support Specialist at Riddell do?expand_more
In this Sales Support Specialist at Riddell role, you will oversee the entire order process from entry to delivery to ensure compliance; manage order flow and prioritize lists to enhance on-time delivery; resolve order holds including credit, po, artwork, and incomplete orders; and train sales professionals on sales portal tools for self-service and efficiency.
What are the requirements for this Sales Support Specialist role?expand_more
To qualify for the Sales Support Specialist at Riddell position, applicants should have: Some College or equivalent education/experience; Minimum 4 years general office experience; Strong proficiency with MS Office applications; Strong proficiency with SAP; and Understanding of sales process.
Where is the Sales Support Specialist role at Riddell located?expand_more
Sales Support Specialist at Riddell is based in 7307, Avon Belden Road, Shawville Station, North Ridgeville, Lorain County, Ohio, 44039, United States. This is a on-site role.