Sales and Marketing Director (Family Ambassador)
Not Disclosed•Full-TimeOn-site
location_on1194, Atlanta Way, Costa Mesa, Orange County, California, 92626, United States
About Silverado
Silverado Newport Mesa is a memory care innovator ranked in the top 10 nationwide by Fortune Magazine Best Workplaces in Aging Services. Since 1997, we have delivered exceptional care to individuals with neurodegenerative conditions. As a certified Great Place to Work®, we are proud to foster a culture of empathy, resilience, and integrity while offering competitive pay and growth opportunities.
About the Role
We are hiring a Sales and Marketing Director (Family Ambassador)—a compassionate connector dedicated to helping families navigate care decisions with empathy, urgency, and insight. This role blends relationship-building, strategic thinking, and deep product knowledge to deliver tailored solutions that change lives. You will lead with emotional intelligence, listening deeply and connecting meaningfully in a fast-paced, team-driven environment.
As a leader within the Community Leadership team, you will serve as a vital bridge between prospective residents and our specialized services. Your day will involve assessing needs, aligning families with appropriate care plans, and driving census growth through market analysis and community outreach. Beyond sales, you will represent Silverado’s mission through public relations, serve as a Manager-On-Duty, and act as a trainer and supervisor as needed.
Hiring Process
- Application Submission: Please apply directly through our careers page. Note that Silverado does not accept candidates from outside recruiters or agencies for this role.
- Review & Screening: Our team will review your application for alignment with our mission and qualifications.
- Interview: Selected candidates will move forward to the interview stage.
- Offer: Employment offers are contingent upon a successful background check, drug screening, physical exam, and TB testing (if applicable).
Equal Opportunity & Compliance
Silverado is an Equal Opportunity Employer (EOE/M/F/D/V) committed to diversity and inclusion. We consider qualified applicants regardless of background.
California Compliance: For roles requiring driving, the driving requirement has been deemed essential to the performance of this role due to specific business necessity. Supporting documentation is maintained by Silverado and is available for review upon request to ensure compliance with California law. Silverado uses E-Verify to confirm work authorization with both the Social Security Administration and the Department of Homeland Security.
Privacy: To view California Consumer Privacy Act (CCPA) information, please visit our legal disclaimers page.
Work location
Work model: On-site
1194, Atlanta Way, Costa Mesa, Orange County, California, 92626, United States
Costa Mesa, California
Key Responsibilities
- check_circleLead census growth efforts as part of the Community Leadership team
- check_circleAssess prospective residents and align them with appropriate Silverado services
- check_circleManage follow-up, relationship-building, and data tracking
- check_circleGenerate referrals through market analysis and outreach
- check_circleServe as Manager-On-Duty, trainer, and supervisor as needed
- check_circleRepresent Silverado's mission through public relations and community engagement
Requirements
- verified3–5 years in customer success/service
- verifiedValid driver's license and clean driving record
- verifiedBachelor's degree preferred
- verifiedHealthcare or dementia care experience preferred
- verifiedClinical background a plus
- verifiedNegotiation skills a bonus
Nice to Have
Healthcare or dementia care experience; clinical background; Bachelor's degree; negotiation skills
Benefits & Perks
check_circle401(k) matchingcheck_circleHealth, Dental and Vision Insurancecheck_circleFlexible Spending Account (FSA)check_circlePaid time offTuition reimbursement and professional development assistance
Similar Job Opportunities
Skills, education and keywords
Skills: Customer Success, Customer Service, Negotiation, Healthcare, Dementia Care, Clinical Background, Verbal Communication, Written Communication, Public Relations, Community Engagement.
Education: Bachelor's degree preferred.
Frequently asked questions about Sales and Marketing Director (Family Ambassador) at Silverado
What does a Sales and Marketing Director (Family Ambassador) at Silverado do?expand_more
A Sales and Marketing Director (Family Ambassador) at Silverado is responsible for the following: Lead census growth efforts as part of the Community Leadership team; Assess prospective residents and align them with appropriate Silverado services; Manage follow-up, relationship-building, and data tracking; and Generate referrals through market analysis and outreach.
What are the requirements for this Sales and Marketing Director (Family Ambassador) role?expand_more
Silverado is looking for candidates who meet the following requirements: 3–5 years in customer success/service; Valid driver's license and clean driving record; Bachelor's degree preferred; Healthcare or dementia care experience preferred; Clinical background a plus; and Negotiation skills a bonus.
Where is the Sales and Marketing Director (Family Ambassador) role at Silverado located?expand_more
Sales and Marketing Director (Family Ambassador) at Silverado is based in 1194, Atlanta Way, Costa Mesa, Orange County, California, 92626, United States. This is a on-site role.
Is this Sales and Marketing Director (Family Ambassador) job remote, hybrid, or on-site?expand_more
Silverado has listed this Sales and Marketing Director (Family Ambassador) role as on-site.
How much experience is required for this Sales and Marketing Director (Family Ambassador) role?expand_more
Sales and Marketing Director (Family Ambassador) at Silverado typically requires 3–5 years of relevant experience at the executive level.
What skills do you need for the Sales and Marketing Director (Family Ambassador) role at Silverado?expand_more
Key skills for Sales and Marketing Director (Family Ambassador) at Silverado include Customer Success; Customer Service; Negotiation; Healthcare; Dementia Care; Clinical Background; Verbal Communication; and Written Communication.
What education is required for Sales and Marketing Director (Family Ambassador) at Silverado?expand_more
Educational requirements for this role: Bachelor's degree preferred.
What category does the Sales and Marketing Director (Family Ambassador) role belong to?expand_more
Sales and Marketing Director (Family Ambassador) at Silverado is part of the healthcare & nursing job category on Recrutus.