Sales Account Manager

About the Team

Staples is a business-to-business powerhouse, and Quill serves as a vital extension of that mission. We make it easier for businesses of all sizes to get what they need to work smarter. Our team is dedicated to fostering an inclusive culture where all employees feel valued and supported to contribute to their fullest potential. We believe that when we operate inclusively, diversity naturally follows, leading to innovative thinking that helps us exceed customer expectations through the power of the people behind our iconic brand.

About the Role

As an Inside Sales Specialist at Quill, you will play a critical role in binding our business together by supporting new and existing customers. This is a fast-paced, customer-focused position where your ability to build relationships, think strategically, and deliver results makes a direct impact on our bottom line.

In this role, you will partner closely with Account Managers to win profitable business, driving both transactional and solution-based sales. You will act as a trusted advisor, educating customers on our specialized product offerings and positioning Quill as their go-to resource for everything from technology to large-volume quotes. Your day will involve managing multiple lead channels, from hunt lines to web leads, while maintaining a robust opportunity pipeline. The goal is to increase share of wallet and average order value while delivering an exceptional end-to-end customer experience.

Hiring Process

Candidates selected for this role will engage in a structured interview process designed to assess both technical capability and cultural fit. While specific steps may vary, the process typically includes an initial screening to discuss background and motivation, followed by a deeper dive into sales scenarios and problem-solving approaches. Final rounds often involve meeting with the hiring team to evaluate collaboration skills and alignment with our customer-first values.

Equal Opportunity

At Staples, "inclusion" is an action word. We work hard to foster an inclusive culture and seek employees with unique and varied perspectives. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.