ROI Medical Records Specialist
Not Disclosed•Full-TimeOn-site
location_onGeorgia State University, 33, Gilmer Street Southeast, Five Points, Old Fourth Ward, Atlanta, Fulton County, Georgia, 30303, United States
About Sharecare
Sharecare is a digital healthcare company dedicated to improving care quality, driving better outcomes, and lowering costs across the healthcare ecosystem. Through data-driven AI insights, evidence-based resources, and a comprehensive platform, Sharecare helps people efficiently manage their healthcare and well-being. The company serves health plan sponsors, health systems, physician practices, and pharmaceutical brands, enabling personalized, value-based care at scale.
About the Role
This position serves as a critical guardian of patient privacy and data integrity within the Release of Information (ROI) workflow. The role exists to ensure that all requests for medical records are processed with the highest degree of accuracy, timeliness, and compliance. You will be the bridge between patient needs and secure data delivery, safeguarding the right to privacy while providing exceptional customer service.
In this role, you will manage the end-to-end lifecycle of information requests. Your day involves validating authorizations, retrieving and scanning medical charts, and transmitting records in strict adherence to HIPAA regulations, state laws, and company policies. Beyond technical processing, you will act as a customer service advocate, responding to inquiries via mail, phone, and fax, and proactively addressing client concerns. Maintaining a clean, organized workspace and ensuring equipment is in excellent working condition are also key parts of your daily rhythm.
Hiring Process
Qualified applicants will be considered for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or other status protected under applicable law. Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users.
Work location
Work model: On-site
Georgia State University, 33, Gilmer Street Southeast, Five Points, Old Fourth Ward, Atlanta, Fulton County, Georgia, 30303, United States
Atlanta, Georgia
Key Responsibilities
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Word, Excel, Fax, Copier, Scanning Machine, Hipaa.
Education: High School Diploma (GED) required.
Frequently asked questions about ROI Medical Records Specialist at Sharecare
What does a ROI Medical Records Specialist at Sharecare do?expand_more
Day-to-day, the ROI Medical Records Specialist at Sharecare will process release of information requests in a timely and efficient manner; date stamp all requests and highlight pertinent data to facilitate processing; validate requests and authorizations for release of medical information; and maintain equipment in excellent operating condition.
What are the requirements for this ROI Medical Records Specialist role?expand_more
To qualify for the ROI Medical Records Specialist at Sharecare position, applicants should have: High School Diploma (GED) required; 2 years prior experience in a medical records department or like setting preferred; Strong computer software experience with Microsoft Word and Excel; and Ability to use fax, copier, and scanning machine.
Where is the ROI Medical Records Specialist role at Sharecare located?expand_more
ROI Medical Records Specialist at Sharecare is based in Georgia State University, 33, Gilmer Street Southeast, Five Points, Old Fourth Ward, Atlanta, Fulton County, Georgia, 30303, United States. This is a on-site role.