RN, Triage - General Surgery Clinic
Not Disclosed•Full-TimeOn-site
location_on7th Avenue North, Downtown, Fargo, Cass County, North Dakota, 58108, United States
About the Team
Sanford Health is the largest rural health system in the United States, dedicated to transforming the healthcare experience and providing access to world-class care in America's heartland. The General Surgery department at the Sanford Broadway Clinic in Fargo, ND, is a dynamic group comprising subspecialties in general surgery, surgical oncology, breast surgery, and colorectal surgery. We are a fun, growing team that creates long-term relationships while utilizing specialized nursing skills to support our providers and patients.
About the Role
This position serves as a vital bridge between patients and the healthcare team, focusing on telephone triage and care coordination. You will answer patient inquiries, assessing the severity of symptoms and medical needs according to established triage algorithms. Your role involves guiding patients to the appropriate level of care, scheduling appointments with providers, and documenting all interactions within health record systems. You will also maintain and develop triage protocols, ensure patient information is up to date, and educate patients based on their specific calls. This role operates Monday through Friday, 8:00 AM to 5:00 PM, utilizing various technologies to manage patient communications effectively.
Hiring Process
Interested candidates should submit their application online. Please note that an accepted offer is contingent upon passing a drug screen and pre-employment background screening. If you require an accommodation for the application process due to a disability, please contact the HR team directly.
Our Culture & Commitment
Sanford Health is an Equal Opportunity Employer and Affirmative Action employer (M/F/Disability/Vet). We are committed to a drug-free workplace and value diversity in our workforce. We offer a supportive environment where you can grow your career while maintaining a healthy work-life balance.
Work location
Work model: On-site
7th Avenue North, Downtown, Fargo, Cass County, North Dakota, 58108, United States
Fargo, North Dakota
Key Responsibilities
- check_circleAnswer patient inquiries over the telephone and assess symptom severity using triage algorithms
- check_circleGuide patients to the appropriate level of care and schedule appointments with providers
- check_circleDocument triage information and patient health conditions in health record systems
- check_circleSupport provider practice by assisting with minor procedures and care coordination
- check_circleEducate patients based on incoming calls and address their specific medical concerns
- check_circleMaintain and develop triage protocols to ensure timely healthcare information updates
Requirements
- verifiedGraduate from an accredited nursing program preferred
- verifiedBachelor's Degree in nursing preferred
- verifiedOne year of healthcare experience preferred
- verifiedCurrently holds an unencumbered RN license with the State Board of Nursing
- verifiedObtains and maintains required department specific competencies and certifications
Nice to Have
Graduate from an accredited nursing program (AACN, ACEN, or NLN CNEA). Bachelor's Degree in nursing. One year of healthcare experience.
Benefits & Perks
check_circleHealth, dental, and vision insurancecheck_circleLife insurancecheck_circle401(k) retirement plancheck_circleWork/life balance benefitscheck_circleGenerous time off package