RN Triage - General Surgery Clinic

About the Team

Sanford Health is the largest rural health system in the United States, dedicated to transforming the healthcare experience and providing access to world-class care in America's heartland. The General Surgery department at the Sanford Broadway Clinic in Fargo, ND, is a dynamic group comprised of subspecialties including general surgery, surgical oncology, breast surgery, and colorectal surgery. We are a fun, growing team that creates long-term relationships while utilizing specialized nursing skills to support our providers and patients.

About the Role

This position serves as a vital bridge between patients and the General Surgery team, focusing on telephone triage and care coordination. You will answer patient inquiries, assessing the severity of symptoms and medical needs according to established triage algorithms. Your role involves guiding patients to the appropriate level of care, scheduling appointments with the right providers, and educating patients based on their calls. You will document all interactions in health record systems, maintain triage protocols, and ensure patient information is updated timely. This role requires adapting to multiple variations of technology to communicate effectively with patients and the care team.

Hiring Process

Interested candidates should apply directly through the Sanford Health careers portal. The process includes a review of qualifications, followed by an interview to assess clinical judgment and fit with our team culture. Successful candidates will be required to complete a drug screen and pre-employment background screening as a condition of employment.

Our Culture & Commitment

Sanford Health is an Equal Opportunity Employer and a Drug-Free Workplace. We are committed to diversity and inclusion, considering qualified applicants regardless of background. If you are an individual with a disability and require an accommodation for the application process, please contact us directly. We offer a generous benefits package and a healthy work-life balance to support our team members.