RN, Triage - General Surgery Clinic
Not Disclosed•Full-TimeOn-site
location_on7th Avenue North, Downtown, Fargo, Cass County, North Dakota, 58108, United States
About the Team
Sanford Health is the largest rural health system in the United States, dedicated to transforming the healthcare experience and providing access to world-class care in America's heartland. The General Surgery department at the Sanford Broadway Clinic in Fargo, ND, is a dynamic group comprised of subspecialties including general surgery, surgical oncology, breast surgery, and colorectal surgery. We are a fun, growing team that creates long-term relationships while utilizing nursing skills in a specialty area.
About the Role
This position serves as a vital bridge between patients and the General Surgery team. You will answer patient inquiries over the telephone, assessing the severity of symptoms and medical needs according to triage algorithms. Your role involves guiding patients to the appropriate level of care, scheduling appointments with the right providers or facilities, and documenting all interactions in health record systems. You will also play a key part in maintaining and developing triage protocols, ensuring patient information is up to date, and educating patients based on their specific calls. This role operates Monday through Friday, 8:00 AM to 5:00 PM, utilizing various technologies to manage patient communications effectively.
Hiring Process & Application
To join our team, please submit your application online. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment. If you are an individual with a disability and would like to request an accommodation for help with your online application, please contact our HR team directly.
Our Culture & Commitment
Sanford Health is an EEO/AA Employer (M/F/Disability/Vet) committed to diversity and inclusion. We offer a Drug-Free Workplace Policy and strive to maintain a healthy work-life balance for all employees through our generous time-off packages and benefits.
Work location
Work model: On-site
7th Avenue North, Downtown, Fargo, Cass County, North Dakota, 58108, United States
Fargo, North Dakota
Key Responsibilities
- check_circleAnswer patient inquiries over the telephone and assess symptom severity using triage algorithms
- check_circleGuide patients to the appropriate level of care and schedule appointments with providers
- check_circleDocument triage information and patient health conditions in health record systems
- check_circleSupport provider practice by assisting with minor procedures and care coordination
- check_circleProvide patient education based on incoming calls and specific medical needs
- check_circleMaintain and develop triage protocols to ensure timely healthcare information updates
Requirements
- verifiedGraduate from an accredited nursing program preferred
- verifiedBachelor's Degree in nursing preferred
- verifiedOne year of healthcare experience preferred
- verifiedCurrently holds an unencumbered RN license with the State Board of Nursing
- verifiedObtains and maintains required department specific competencies and certifications
Nice to Have
Graduate from an accredited nursing program (AACN, ACEN, or NLN CNEA). Bachelor's Degree in nursing. One year of healthcare experience.
Benefits & Perks
check_circleHealth, dental, and vision insurancecheck_circleLife insurancecheck_circle401(k) retirement plancheck_circleWork/life balance benefitsGenerous time off package