Retail Store Manager
Not Disclosed•Full-TimeOn-site
location_on231, Ottawa Street, San Mateo, San Mateo County, California, 94401, United States
About Pet Food Express
Founded in San Francisco, Pet Food Express is one of the country’s leading independent pet food and supply retailers. Our customer loyalty is built on a philosophy of providing the best for pets. We don’t just sell products; we provide tailored solutions and trusted advice to create a memorable shopping experience. Our employees are sales-driven individuals who thrive on helping pet parents find the best products for their furry family members.
About the Role
We are looking for a confident, experienced Store Manager who thrives in running efficient store operations and looks for opportunities to make an impact through the success of the team. The ideal candidate leads by example, holding themselves accountable in communication, decision-making, and achieving results. This role is about more than just managing a store; it is about creating an equitable, inspiring, and inclusive work environment that encourages collaboration and ensures all voices are heard and valued.
Culture & Values
At Pet Food Express, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are a place where everyone can learn and grow, regardless of background or identity. We encourage our team to bring their well-behaved pets to work and actively seek opportunities to make an impact in the community through events like the Pet Food Express Pet Fair, in-store fundraisers, and adoption events benefiting local rescue and shelter partners.
Hiring Process
We invite you to apply if this is a role that would make you excited to come to work every day. Our team is eager to meet candidates who share our passion for pets and our commitment to excellence.
Equal Opportunity
Pet Food Express is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, sexual orientation, gender identity, or any other characteristics protected by applicable law. We provide reasonable accommodation for religion and disability in accordance with applicable law. For applicants in our San Francisco or Los Angeles locations, we will consider for employment qualified applicants with arrest and conviction records in a manner consistent with local fair chance ordinances.
Work location
Work model: On-site
231, Ottawa Street, San Mateo, San Mateo County, California, 94401, United States
San Mateo, California
Key Responsibilities
- check_circleCoach and lead the team to engage customers and build a loyal base
- check_circleUnderstand customer needs and educate them on products that enhance pet wellbeing
- check_circleTeach employees to maintain excellent floor awareness and ensure health and safety
- check_circleStay current on pet nutrition and industry trends to share knowledge with the team
- check_circleConnect employees to the company vision and core values to drive buy-in
- check_circleDevelop and upskill the team in sales goals, customer service, and visual merchandising
- check_circleEvaluate and manage team performance through dialogues, feedback, and development plans
- check_circleCreate an equitable and inclusive work environment that fosters collaboration
- check_circlePartner with HR and District Managers to identify and attract strong talent
Requirements
- verifiedMinimum of 3+ years of successful retail store management experience
- verifiedProficiency in interpreting and using retail financial metrics to drive key performance indicators (KPI)
- verifiedAbility to work a flexible schedule including weekends, evenings, and holidays
- verifiedWillingness to travel between multiple store locations
Benefits & Perks
check_circleLife insurance, pet insurance, and Employee Assistance Program (EAP)check_circleHealth, dental, and vision insurance for full-time employeescheck_circleFlexible Spending Account (FSA) options for full-time employeescheck_circle401(k) retirement plan with employer matchIn-store employee discount extending to family members
Similar Job Opportunities
Frequently asked questions about Retail Store Manager at Pet Food Express
What does a Retail Store Manager at Pet Food Express do?expand_more
In this Retail Store Manager at Pet Food Express role, you will coach and lead the team to engage customers and build a loyal base; understand customer needs and educate them on products that enhance pet wellbeing; teach employees to maintain excellent floor awareness and ensure health and safety; and stay current on pet nutrition and industry trends to share knowledge with the team.
What are the requirements for this Retail Store Manager role?expand_more
Pet Food Express is looking for candidates who meet the following requirements: Minimum of 3+ years of successful retail store management experience; Proficiency in interpreting and using retail financial metrics to drive key performance indicators (KPI); Ability to work a flexible schedule including weekends, evenings, and holidays; and Willingness to travel between multiple store locations.
Where is the Retail Store Manager role at Pet Food Express located?expand_more
Retail Store Manager at Pet Food Express is based in 231, Ottawa Street, San Mateo, San Mateo County, California, 94401, United States. This is a on-site role.
Is this Retail Store Manager job remote, hybrid, or on-site?expand_more
Pet Food Express has listed this Retail Store Manager role as on-site.
How much experience is required for this Retail Store Manager role?expand_more
Retail Store Manager at Pet Food Express typically requires 3+ years of relevant experience at the mid level level.
What skills do you need for the Retail Store Manager role at Pet Food Express?expand_more
Key skills for Retail Store Manager at Pet Food Express include Visual Merchandising; Retail Financial Metrics; Kpi; Loss Prevention; Store Audits; Sales Goals; Customer Service; and Pet Nutrition.
What category does the Retail Store Manager role belong to?expand_more
Retail Store Manager at Pet Food Express is part of the retail job category on Recrutus.
About Pet Food Express
Pet Food Express is a retail company specializing in pet products and services, dedicated to enhancing the bond between pets and their owners. The company operates a network of stores designed to offer a curated selection of pet food, accessories, and care solutions, supported by a focus on personalized customer interactions. Based in Concord, CA, Pet Food Express serves pet owners across the United States, emphasizing quality and accessibility in the pet care industry. The company’s operations prioritize an employee-driven approach, fostering a culture where staff contributions shape the customer experience. Committed to innovation in retail and animal well-being, Pet Food Express aims to set standards for service excellence in its sector. With a clear mission to elevate pet care through thoughtful commerce, the company continues to expand its presence while maintaining regional roots in California.
Browse more roles: All Pet Food Express jobs, retail jobs on Recrutus.