Retail Store Leader
Not Disclosed•Full-TimeOn-site
location_on166, Cumberland Street, City of Rochester, Monroe County, New York, 14605, United States
About the Team
Our Store Leaders are vital stakeholders in our business, serving as the face of the Asurion store network and primary drivers of our growth trajectory. At uBreakiFix by Asurion, we are the go-to destination for tech help, offering comprehensive solutions for everything from cell phones to laptops. As a Store Leader, you will be a key driver of our growth and success within this dynamic environment.
About the Role
As a Store Leader, you will lead your team to achieve critical store goals in repair volume, sales, speed, and profit. Your day-to-day involves coaching and motivating team members to meet performance targets while delivering exceptional customer service. You will ensure a positive customer experience by solving problems and empowering your staff to do the same. Additionally, you will maintain seamless store operations, managing inventory, ensuring a clean environment, and upholding Asurion's core values.
About Asurion
Asurion is the world's leading tech care company, providing insurance, repair, replacement, and support for devices, appliances, and connections. With over 700 stores and 300 million customers, we are committed to delivering seamless tech solutions.
Equal Opportunity
We are an equal opportunity employer committed to building a diverse and inclusive workforce.
Work location
Work model: On-site
166, Cumberland Street, City of Rochester, Monroe County, New York, 14605, United States
City of Rochester, New York
Key Responsibilities
- check_circleLead team to achieve store goals in repair volume, sales, speed, and profit
- check_circleEnsure positive customer experience by solving problems and empowering staff
- check_circleOversee store operations including inventory management and maintaining a clean environment
- check_circleConduct performance reviews and provide feedback to develop team potential
- check_circleGuide team in delivering excellent service and offering tailored tech solutions
- check_circleSupport all store roles from device repair to customer service
- check_circleCoach and motivate team members to meet performance targets and deliver exceptional service
Requirements
- verifiedHigh School Diploma or equivalent (GED)
- verified1+ years of leadership experience
- verified2+ years of customer service experience
- verifiedProficiency in Microsoft Office, especially Excel
Benefits & Perks
check_circleInclusive health, dental, and vision benefitscheck_circleRetirement savings plancheck_circlePaid time offcheck_circleEmployee Assistance Programcheck_circleLife insurancecheck_circleContinuing education supportcheck_circleCell phone allowance
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office, Excel.
Education: High School Diploma or equivalent (GED) required.
Frequently asked questions about Retail Store Leader at Asurion
What does a Retail Store Leader at Asurion do?expand_more
Day-to-day, the Retail Store Leader at Asurion will lead team to achieve store goals in repair volume, sales, speed, and profit; ensure positive customer experience by solving problems and empowering staff; oversee store operations including inventory management and maintaining a clean environment; and conduct performance reviews and provide feedback to develop team potential.
What are the requirements for this Retail Store Leader role?expand_more
Asurion is looking for candidates who meet the following requirements: High School Diploma or equivalent (GED); 1+ years of leadership experience; 2+ years of customer service experience; and Proficiency in Microsoft Office, especially Excel.
Where is the Retail Store Leader role at Asurion located?expand_more
Retail Store Leader at Asurion is based in 166, Cumberland Street, City of Rochester, Monroe County, New York, 14605, United States. This is a on-site role.
Is this Retail Store Leader job remote, hybrid, or on-site?expand_more
Asurion has listed this Retail Store Leader role as on-site.
How much experience is required for this Retail Store Leader role?expand_more
Retail Store Leader at Asurion typically requires 1+ years of relevant experience at the mid level level.
What skills do you need for the Retail Store Leader role at Asurion?expand_more
Key skills for Retail Store Leader at Asurion include Microsoft Office; and Excel.
What education is required for Retail Store Leader at Asurion?expand_more
Educational requirements for this role: High School Diploma or equivalent (GED) required.
What category does the Retail Store Leader role belong to?expand_more
Retail Store Leader at Asurion is part of the retail job category on Recrutus.
About Asurion
Asurion, a tech care company based in Nashville, Tennessee, offers insurance, repair, replacement, and installation services for consumer electronics and household appliances. The company supports 300 million customers through 24/7 assistance, online resources, phone support, in-person visits at over 800 locations, or mobile services that bring solutions directly to users. Specializing in devices such as smartphones, laptops, and connected home equipment, Asurion helps individuals and households navigate technology challenges confidently. Operating within the IT services and consulting sector, the company focuses on minimizing disruptions caused by device malfunctions or damage. Its multichannel support model combines digital tools with physical retail access to deliver comprehensive care options across the United States.
Browse more roles: All Asurion jobs, retail jobs on Recrutus.