Retail Lead Associate (Reduced-Time), Customer Experience Operations
Not Disclosed•Full-TimeOn-site
location_onTwo Procter & Gamble Plaza, 2, Procter & Gamble Plaza, Procter & Gamble General Office, Central Business District, Cincinnati, Hamilton County, Ohio, 45202, United States
About the Team
Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders; we strive to connect personally with our customers and uplift their lives – even if for just a few moments.
We operate out of designated retail locations, specifically our Locker+ sites, where it is convenient for our customers to facilitate the delivery and return of their orders. We are looking for individuals who are curious to be at the heart of where innovation meets customer obsession.
About the Role
As a Retail Lead Associate, you will be the face of Amazon and contribute to a culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You will serve as the floor leader, assisting with customer service operations and modeling desired behavior for the rest of the team.
In this role, you will interact with customers using effective engagement strategies and provide peer-to-peer feedback on processes and standards. You will act as an escalation point to assist associates in solving customer issues and contribute to the continuous improvement of the customer experience. Working in a fast-changing and ambiguous environment, you will help identify barriers and trends that impact both the customer and associate experience while supporting the manager in building a strong site culture.
Hiring Process
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit amazon.jobs for more information.
Work location
Work model: On-site
Two Procter & Gamble Plaza, 2, Procter & Gamble Plaza, Procter & Gamble General Office, Central Business District, Cincinnati, Hamilton County, Ohio, 45202, United States
Cincinnati, Ohio
Key Responsibilities
Similar Job Opportunities
Skills, education and keywords
Education: High school or equivalent diploma required.
Frequently asked questions about Retail Lead Associate (Reduced-Time), Customer Experience Operations at Amazon
What does a Retail Lead Associate (Reduced-Time), Customer Experience Operations at Amazon do?expand_more
A Retail Lead Associate (Reduced-Time), Customer Experience Operations at Amazon is responsible for the following: Interact with customers using engagement strategies and model desired behavior; Contribute to continuous improvement of customer experience and operations; Identify barriers and trends to support the manager in building site culture; and Work with a manager to maintain physical safety and quality standards.
What are the requirements for this Retail Lead Associate (Reduced-Time), Customer Experience Operations role?expand_more
Amazon is looking for candidates who meet the following requirements: High school or equivalent diploma; 18 years of age or older; 1+ years retail or customer-facing experience; 1+ years floor leader or other leadership experience; 1+ years Amazon (Blue Badge/FTE) experience; and Experience in training others.
Where is the Retail Lead Associate (Reduced-Time), Customer Experience Operations role at Amazon located?expand_more
Retail Lead Associate (Reduced-Time), Customer Experience Operations at Amazon is based in Two Procter & Gamble Plaza, 2, Procter & Gamble Plaza, Procter & Gamble General Office, Central Business District, Cincinnati, Hamilton County, Ohio, 45202, United States. This is a on-site role.