Retail Customer Service Specialist (Bilingual Preferred)

About the Role

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. You will be expected to promptly resolve any customer concerns, ensure maximum client satisfaction, and stay up-to-date with product features while maintaining the high quality and visual standards of the store.

About the Team

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent, and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth, and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in your life, career, and connection with an inclusive team.

Hiring Process

Step 1 – Online Application Find the role(s) that interest you on our Careers page. Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners.

Step 2 – Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue. The interview will consist of a few behavioral-based questions. You'll be able to record and complete your video interview anytime, anywhere, though we ask that this step be completed within 7 days of receiving an invitation.

Step 3 – In-Store Interview Your video interview is reviewed by a member of our Recruitment team, and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.

Location and Work Model

The individual selected for this role will be expected to work at Store #3110, located at 140 Collins Road NE, Cedar Rapids, IA 52402. This is a Part-Time job.

Safety and Background Check

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value, and such access may be supervised or unsupervised. The Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation, and to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

Equal Opportunity

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws.

Important Notice

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.